In stock items are shipped within 3-5 business days of receiving payment. Custom items will be shipped upon completion, usually 3 to 4 weeks. Your order will ship to the address assigned to your Etsy receipt.
Orders are shipped first class via USPS to destinations in the United States, and first-class international outside the US. We are not responsible for "lost" items if you do not choose to purchase insurance. If would like to purchase insurance, require delivery confirmation or need expedited shipping, please contact me for details on additional charges.
If you need something in a hurry, feel free to contact me. We offer faster shipping options but note that these options will only affect SHIPPING time, not the PROCESSING or labor time required to create a custom item. If you would like to place rush on an order, please email or call us directly and we can discuss options.
Contact: email firstname.lastname@example.org or call the showroom at 717-412-4616.
All payment is due at the time of purchase. Items are shipped once payment is received.
**If you are new to Etsy please refer to the link and read about the procedure on buying your product on Etsy: http://www.etsy.com/help_guide_checkout.php
Returns & exchanges
I cannot accept returns for custom designs or custom sized items like rings. However, I want you to be completely satisfied with your purchase.
If a piece does not meet your expectations for any reason, please contact me by email or Etsy conversation within 7 days of receipt to request a refund or exchange - we will see what is an option for your particular item.
Shipping charges are not refundable.
Your feedback is very important to me and is permanent. If you experience a problem with your order, please give me the opportunity to correct it before leaving feedback. I am here to make your shopping excursion as enjoyable as possible!
Please understand that handcrafted jewelry is exactly that... handcrafted. This means each piece may vary slightly from the actual photo taken. Each piece also takes time.
Custom order items will take 3-4 weeks to finish and ship. Custom is defined as anything made-to-order, sized to order, engraved, or otherwise created or modified after the order is placed, or designed in any part by the customer. We can send you email updates as well as photo updates at your request, to ensure the piece is being made to your expectations. There are no refunds available on custom orders.
Also great care should be taken to maintain the integrity of your handcrafted design. Sterling silver WILL tarnish over time if not cared for properly. To minimize tarnish, store in a plastic bag or other airtight container. Items can be gently cleaned with a silver polishing cloth, which we have available for purchase.
We will make every effort to make sure you are completely satisfied with your purchase and will stand behind our piece.