All items under 13oz will be shipped first class usps with no insurance and limited tracking unless the customer specifies/requests otherwise at point of purchase. This is the cheapest option. Items over 13oz will be shipped priority mail usps with no insurance. Shipping insurance/specifications can be requested at the time of purchase.
Items can be reserved for up to 5 days. Items marked RESERVED are reserved for the buyer who has specified their interest through private message, other customers will be denied the items marked reserved if they order them. Items are not shipped until payment is received. Please allow up to 3 days for items to be shipped. If you have a rush order please notify me through a message. Items can be cancelled within 24 hours of purchase. If order is cancelled after shipped, buyer is required to send back package in a timely fashion. I will provide a full refund including shipping costs through PayPal once I receive the item back.
Returns & exchanges
PLEASE: Message me if you have ANY issues with your order. Returns are accepted, my goal is your complete satisfaction. I am willing to work on the best possible solution for both parties as issues arise. Unfortunately, sometimes items are lost in the shipping process, velvet castle vintage is not responsible for any item(s) lost in the mail. Lost items are non-refundable. At that point it is the buyers responsibility to contact their local post office. However, i will work with you on providing as much information as i can i.e. my local post office number, tracking information, etc.