Your order will be shipped to your address linked with your Etsy account, so, please make sure you have the right address in your account details.
The products ship worldwide from Albania, Eastern Europe. I will mail it out, as soon as I receive your payment. I ship all orders via registered mail via Posta Shqiptare (Albanian Post). The shipping cost includes tracking number for all the deliveries to your address.
Normal delivery days are as follows: approximately 7-10 business days for the deliveries to reach destinations in Europe, 10-20 days in US and Canada. It could take maybe a few more days for Australia and New Zealand and other destinations.
Note that the delivery days may exceed the normal above during rush holiday period.
Please, send me a message if you want to upgrade to express delivery.
I will be happy to supply to you an invoice for your purchase and a scanned copy of the shipment document if you ask for it.
Please pay through Paypal.
EstersDoilies accepts PayPal, a secure and easy to use online payment provider. All major credit cards are accepted by PayPal.
Click here to read instructions on how to pay with Paypal. http://www.etsy.com/blog/en/2007/how-to-pay-with-a-credit-card-and-create-a-paypal-account/
Returns & exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 21 days of delivery
Ship items back within: 45 days of delivery
Request a cancellation within: 2 days of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Questions about your order?
Please contact me if you have any problems with your order.
Additional return information
All deliveries are insured. If, for any reason, the package is declared lost by the post office, we get full refund for the damage done, and, I will refund you the purchase and shipping costs.
If, for any reason, you were not entirely satisfied with your purchase, you can return the product to me within 7 days of reception, in undamaged condition, and I will refund its price to you upon reception. I do not refund shipping cost in this case.
All the items in my shop are made by hand in a smoke free and pet free home.