UK SHIPPING Parcels are sent to the delivery address registered with Etsy so please check this is correct before placing an order.
Dispatch within 2 working days usually via Hermes Couriers & sometimes Royal Mail. Postcodes starting IM, HS & ZE incur a surcharge with Hermes Couriers so please contact me for details before placing an order - for larger or heavier items it still may be the cheapest option.
Hermes will attempt to deliver 3 times before returning an item or can leave it in a safe place of your choice - if this suits you please indicate a place when you order. If you would prefer your package sent via Royal Mail just let me know.
I am happy to combine shipping - multiple purchase costs are included in the listings & will show at checkout but it is difficult to estimate for each individual order so any excess P&P will be refunded. I am also happy to provide an exact shipping quote before ordering if you would prefer.
If you need something super fast just let me know and I'll do my best to help you.
Items are always well packed and where possible reclaimed and recycled materials will be used. I'm pleased to say that the cardboard stock is currently 100% reclaimed/recycled.
I am happy to post non-fragile items overseas - please ask for a shipping quote. Please note items sent without the Tracked & Signed option are done so at the buyer risk and losses cannot be compensated.
The Airey House accepts Paypal and Etsy payments (including gift cards).
Returns & exchanges
I gladly accept returns
Contact me within: 7 days of delivery
Ship items back within: 21 days of delivery
I don't accept exchanges or cancellations
But please contact me if you have any problems with your order.
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
GENERAL RETURNS If you change your mind that's fine - returns are accepted within 21 days - however, return postage is at the buyers expense. Please let me know within 7 days of delivery if you would like to return the item.
If there is a problem with your item, please contact me and I will be happy to organise a return/refund for you.
PRIVACY - your contact information will only ever be used to complete your order or communicate with you about the order.