All purchases are shipped the next working day (mon-fri) by regular mail. purchases made on friday and saturday will not be shipped until the monday following!
NOTE: Shipments are on your own responsibility! Upgrades to insured mail are available upon request. I would love to ship everywhere but sadly experience has shown a few countries unreliable postal system. therefore some countries i will not ship too without insurance. If this applies to you i will contact you up front. An e-mail will be send to advice you of the date your purchase was shipped. please allow 2-3 weeks for international post! Items ship from the Netherlands (Holland).
Care instructions for beadwoven jewelry and wire wrapped jewelry are available up front but will normally be send to you along with your purchase (may be send in an email instead)
For my etsy store i use paypal payments or credit card through paypal! PLEASE NOTE; you do not have to have paypal to pay with your credit card through paypal. please contact me for support when needed :).
Customers in the Netherlands may contact me for other payment methods when unable to pay by paypal or credit card
Payment terms and cancellation: Items can be placed on hold for a maximum of 1 week. payment must be made within 3 days of purchase. Unpaid orders will be cancelled.
Tax: Your country may charge income tax over your purchases, please take note of your countries regulations.
Returns & exchanges
I gladly accept returns
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept exchanges or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
REFUNDS: All Buyers have the right to return or exchange certain products for any reason within 14 days (upon receipt of goods). Please note that certain items are excluded.
My work is quality handmade. if you EVER experience damage or breakage please contact me and we will be able to work to a solution together. this may be repair or replacement free of charge (excl shipping!) or against a small remuneration for replacement parts etc
Custom orders: I am sorry, i currently don't take any requests.
Wholesale orders: I'm Sorry, My work is already priced at it's absolute minimum.