USA AND TERRITORIES We ship in 1-3 business days from our store (usually the SAME DAY if your order is paid for by 2pm Central Time, custom products excluded).
USPS First Class Mail takes usually 2-10 days (longer during the holidays and busy postal days, especially since USPS has recently closed many mail processing facilities across the country).
EVERY domestic package comes with tracking. Allow up to 10 days for your package to arrive, especially during the holidays and/or inclement weather across the country. That can slow down postal delivery significantly. As of January 1, 2015 we HIGHLY recommend using PRIORITY MAIL if you have a time-sensitive deadline.
Upgraded shipping is available:
If your order is paid by 2pm (Central Time), we do our best to ship same day (custom items excluded).
We accept payments via PayPal and through direct checkout via Etsy. If you wish to have combined shipping, ALL items must be placed on the SAME order. We do not go back and adjust invoices to reduce shipping if you have multiple orders or have not made PRIOR arrangements with us.
Returns & exchanges
Refunds and Exchanges FISHLIPS3 REFUND/RETURN POLICIES:
We operate with a “no quibbles” guarantee, which means that if for any reason you are unhappy with your purchase, simply return it to us in its original unused condition within 14 DAYS from delivery date. We will issue a full refund for the price you have paid (minus any coupons or discounts) for the items. If the return is due to any error we have made we will be ready to refund the delivery charges.
For example, if your order met the minimum amount to qualify for free shipping, then you returned non-defective items for a refund which caused your order to drop below the free-shipping threshold, the original shipping charges that would have been assessed for the smaller order will be deducted from your refund.
Please message us ahead of time if you are returning an item.
One exception: CUSTOM ORDERS cannot be returned unless there is a defect.
In compliance with the Consumer Product Safety Improvement Act (CPSIA), all items offered for sale by FishLips2 Inc. are for people ages 13 and up.
Please note: Unless labeled as "lead free", most glass crystal (leaded) and metal components in our shop may contain small amounts of lead. Even metal items not produced with lead may contain trace amounts high enough to fall under California's Proposition 65 lead warning. We have been reassured by our vendors that our products are entirely safe to both wear and work with. Please note that our products are not intended for use by children or for food use!
If you have any questions, we can be reached at 515-274-FISH (3474)or via Etsy convo.