- I ship with USPS Priority mail for packages over 13oz. Items weighing less typically ship with USPS First Class.
- INTERNATIONAL ORDERS (destinations outside the U.S.) Some countries charge custom or duty fees for parcels received. Customers are responsible for these these fees when they occur. Neither Etsy or Bullfrog Laserworks will be responsible for duty or custom fees.
- INTERNATIONAL ORDERS - DELIVERY TIMES (destinations outside the U.S.) Shipping times can be unpredictable, especially with USPS First Class. Orders can take anywhere from 1 week to several weeks to arrive. USPS Priority Mail has been pretty good about their 6-10 day time frame, though.
- I do not ship with FedEx or UPS
Bullfrog accepts PayPal as well as direct payment with Visa, MasterCard or Discover
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
If you are not satisfied with your item(s), please communicate with me. I want you to be completely happy with your purchase! If between us we can find no other way to resolve an issue, I will return your money with no hassle.
- Production time: My schedule fluctuates with the number of orders I am building at any given time. I usually ship in 7-10 days, but sometimes it takes up to 2 weeks.
- Minimum order: $25.00
If you need something quicker, just ask and usually I can accommodate.