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Walnut sample, made-to-order. This sample serves as an example of the wood and finish that can be used on a custom furniture order. All material will vary slightly but color and character will be fairly consistent throughout the wood species. If a furniture order is placed the cost of the sample will be deducted/reimbursed from price.
HARDWAX-OIL FINISH | Our newest finish option, Osmo Polyx Oil is derived from natural plant oils and waxes, providing a hard-wearing and protective surface that is resistant to water, soda, wine, etc. The finish maintains the natural look and feel of the wood, all while offering protection. One major advantage to the hardwax oil is that it’s easily repairable/maintained, and can be spot repaired with no sanding necessary.
*Please note, with ANY finish, taking certain protective precautions will reduce the risk of causing damage to the finish/wood. Here is a link to some suggestions/guidelines that will help maintain the longevity of your furniture's finish: http://www.mezworks.com/care/*
We outsource shipping services through a 3rd party representative. Additional $45-$120+ is required for out of area orders that need to be crated for shipping (amount dependent on crate size required). Crates are carefully constructed to ensure your piece arrives in the exact condition in which it left. Each item is wrapped in shipping blanket, 1” bubble wrap, and then cushioned with layers of cardboard. Freight shipping is required for crates weighing over 150 lbs, and usually has a delivery time of 2-5 business days. If the piece is less than 150 lbs, we use UPS ground, which generally takes 2-10 business days, depending on location. Our carriers have several options of service, including a more basic budget-saving option, to premiere services that provide top-of-the-line assistance such as room of choice delivery, assembly and discarding the crate and packing materials for your convenience. We will provide these options along with costs when quoting your project.
Shipping quotes are only estimates based off of the information provided to our shipping representative at time of inquiry. Shipping charges may differ from the initial quote estimates based on actual shipment characteristics, services requested and date of shipment. Clients are liable to pay difference in cost from the initial quote in which an invoice will be sent. Invoices must be paid within 3 business days upon receipt.
It is important that you understand how shipping companies and the claims process works so that, in the unlikely case your piece gets damaged during shipping, you can avoid any issues or complications when filing a claim against the shipper.
1) Inspect the crate/package prior to letting the driver leave. When possible, try to open the crate to inspect your piece while the driver is present. If there are any damages to the piece, you must refuse it on the spot. If it is not possible to open the crate right away, you have up to 24 hours from the time of receipt to notify the shipper if the piece has been damaged during shipping. 2) Claims can be drawn out if pre-cautions were not taken, and can take up to 90 days (+/-) for the shipper/insurance company to process them. At times, the shipper may only offer to refund a partial amount, or the amount entirely. Many appeals can be filed, which further adds to the long process. If actions were not taken as suggested in our guidelines, Mez Works will not be held responsible for amounts withheld/not refunded by the shipper. 3) We are happy to assist with the claims process. Our participation will require the majority of communication between the claims representative and shipper, and often requires continuous follow up. Our fee for the additional labor is $45 which will be withheld from the payout, unless our involvement is minimal in which we will waive our fee. We will also be happy and willing to get you in contact with the claims department and you can work on the process directly if you prefer.
For any additional questions regarding shipping, please message us from our Etsy homepage, or email us: email@example.com.
Prompt payment is crucial in securing your reservation in our project schedule. Orders are scheduled in the order which received according to date/time of payment. Upon checkout through Etsy, you have the option to make payment with any major credit/debit card or aPayPal account.
If your ship-to address is within the state of CA, the state requires a local sales tax based off the rate in your area to be added to your final payment amount.
If our schedule is booked out further than 8 weeks and if the price of the item in which you wish to purchase exceeds $1500, than we may offer payment options with an initial deposit to secure your spot in our schedule. The balance will then be due upon completion (pre-shipment). In some cases, we will allow or require split payments of up to 3 transactions, allowing for an initial deposit, half of the remainder due just prior to the start of your project, and the remainder due upon completion. Each situation will be evaluated and payment options will be decided at our discretion.
Returns & exchanges
I gladly accept exchanges
Contact me within: 7 days of delivery
Ship items back within: 14 days of delivery
I don't accept returns or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
We strongly encourage you to contact us prior to payment so that details of your order can be tailored to your specific requirements to avoid the possibility of cancellations and fees.
After you place your order, you have up to 4 weeks to cancel your order with a 10% cancellation fee associated with the FULL COST OF CANCELLED ITEM (excludes walnut slabs or other hardwood slabs in which entire cost of slab will be withheld). Canceling after 4 weeks and up to 12 weeks will incur a 20% cancellation fee on orders under $799.99, and a 15% cancellation fee for orders above $800. We will not accept cancellations after 10 weeks.
Refunds will only be considered if your piece is damaged and/or lost during shipping. A photo of the damaged crate prior to opening is required, as well as photos of the damage done to the piece itself. Photos documenting damage are essential, as these are needed for us to submit a claim. Refunds will be issued pending reimbursement from the carrier, which can take 30-90 days.
We cannot issue refunds on mishandled items. Each piece comes with detailed instructions for assembly. Please use caution when assembling and moving your piece. Please see included care sheet for proper care/handling of piece.
Under special circumstances (and must be pre-approved for return authorization by us), if your piece arrives and you change your mind and do not want it, we will accept the piece back under these conditions: - Contact us within 10 days to notify us. - A 20% restocking fee will be withheld from your refund amount. In some cases, only 15% will be required if we feel that the piece can be more easily re-sold. - Shipping costs are client's expense/ we will not refund the initial shipping amount. - Client is responsible for costs associated with shipping the piece back to us/ client will pay all shipping costs. We can help arrange setting up the return shipment through our preferred carrier. - The piece must be carefully crated as it was sent, and if the piece is damaged during shipping back to us, client will be responsible for filing a claim with shipping carrier to receive their refund. Our preferred carrier will assist with repackaging upon request at an additional fee. - If piece is damaged during shipment back and the carrier is not responsible for damages, than client will incur costs.
***We generally only build custom made-to-order pieces, but on occasion we will build prototypes or have misc. stock pieces that we sell at a discount. Purchasing these clearance items or stock items voids our warranty policy, so please be absolutely certain that you'd like to purchase the piece "as-is" before placing an order.***
Please note that we are experiencing a much higher volume in sales, and that wait times can be longer than usual. Each piece is made to order, so wait times can be up to several weeks depending on existing orders. All builds are scheduled in the order in which they are received. The start date and delivery date we provide you with is only an estimate, and the actual time frame can be longer by several weeks or even months.
Though rare, there can be extenuating circumstances that push our timelines back further, including unexpected weather that limits us from re-stocking our materials/supplies, tree infestations (such as dry rot) which requires us to dispose of our entire raw material inventory and source new material, or other unexpected occurrences. We live and work/operate in a relatively remote area in the mountains of Lake Tahoe CA, and often supplies are not readily available to us. We generally have to seek our preferred materials/supplies in larger cities (in both directions about 1 1/2 hours away), or order online and wait to have them shipped. So we hope that our limitations are understood by all of our clients when considering working with us on a custom project.
In regards to a custom order, please be aware that we cannot control exact color of many of the woods we use. The photos we have posted in our listings are only examples of pieces that we have made, and when purchasing a similar custom piece, the colors and characters can vary. We do involve clients in the decision process when picking out the wood to use, but are limited to what we have in stock. Often times the true color and character of a piece is not revealed until finish sanded and varnished.
For any additional questions please message us from our Etsy homepage, or email us: firstname.lastname@example.org.