My products are shipped via Canada Post ground and Small Packet Air to the US and International. Shipping includes insurance and usually takes 7-10 business days to the US.
If you require faster shipping or are local to the KW area and would like to arrange pickup, please message me to make arrangements. Please see www.canadapost.ca for details on this shipping method. Please note that tracking is no longer part of Small Packet Air. If you would like tracking, it is significantly more expensive for the shipping.
NOTE: If you are ordering 1 of the Skinny Silk Lace OR 70/30 Silk Cashmere Lace or a small amount of fiber and would like your skein shipped in a boxboard envelope, please let me know in the notes or Convo me. I will refund you the difference in shipping between Small Packet and Large Envelope. For US, Large Envelope is $5.50. For Canada, $3.50.
Payment can be made using PayPal and Direct Checkout.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
I strive to carry the highest quality fibres. If you should have any questions or concerns after your order is received, please message me to make arrangements for a refund or exchange.
VAT countries: Although descriptions of my items state that VAT is included in the price, that is an Etsy default which I cannot turn off. Please note that you will be eligible to pay VAT for physical items.