Most items are shipped from our residence within 1-3 days after the receipt of your oder and confirmation of payment.
Custom orders will ship within 3-5 days in order to allow for production time, which may depend on the availability of materials.
Express shipping is available on items that are posted in our shop. Express shipping is available on custom orders upon request; however, the item will ship after the 3-5 day production time.
Tracking numbers are provided to monitor shipment and delivery of all packages.
*Prices include the cost of packaging, handling, and shipping fees.
We gladly accept credit card payments, PayPal, and Etsy Gift Cards. Orders placed in the state of Florida are subject to a 6% sales tax.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 5 days of delivery
Ship items back within: 14 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
If you are not satisfied with your Tava Tote, please notify us within 7 days of receiving your product. You may return your item for a full refund of the product, excluding return shipping.
Once the items has been in your possession for more than a week it is considered "used". Each item is uniquely designed and rarely duplicated. Therefore, we may not be able to resell the item you have returned if it has been soiled or exposed to pet and tobacco odors.
Custom orders are nonrefundable.
Our totes make great gifts for family, friends, teachers, service providers, and business associates.
Please note that we do not donate free items to bloggers.