Generally, I ship through US Postal Service Priority Mail. It can take 2 to 14 days, so if you need an order right away, please let me know so we can agree on the service.
For international orders, I like to box the item before weighing it so I can obtain a more precise figure. Please convo me once you've chosen an item. Be forewarned that some countries do add duty or customs that you will have to pay when you pick up your package. To see if your country will charge, please see the online duty calculator: http://www.dutycalculator.com/new-import-duty-and-tax-calculation/
I use plenty of bubble pack and/or peanuts to ensure the safe arrival of your piece. In an effort to be ecologically mindful, I do try to use recycled (sturdy) boxes and other packaging, but if you would prefer new, please let me know.
Payment through Paypal or Etsy's direct checkout, please. When using Paypal, be sure to follow the links to Paypal since your choice will not be considered purchased until payment is received. If you pay with an echeck through Paypal, I'll ship after the check clears.
Returns & exchanges
I hope that you will be happy with your order, but please let me know if there is a problem and I will attempt to work with you to find a solution. I will refund the item upon its (undamaged) return within 15 days, but will not refund shipping.
In the event of a damaged item, the Buyer will receive a refund or replacement item AFTER they provide any and all documentation required by the insurance company. This may require sending a photo of the damaged item and/or signing an affidavit confirming the damage.
Custom orders are only refundable if they are generic enough to sell to others.
I love new challenges, but do need sufficient time to complete them. If you are not in a hurry and want something truly personal, please convo me!
Glazes are lead-free and the pottery is dishwasher and microwave safe.