SHIPPING: Shipping charges are a combination of postage cost, shipping supplies, gasoline and insurance when applicable. MAYAS GEMS does NOT profit on shipping charges.
MAYAS GEMS ships orders on business days, MONDAY - FRIDAY. No Shipping on Saturday and Sunday. All orders are processed and shipped 1-3 BUSINESS DAYS from the date of your order.
RUSH SHIPMENTS are only accepted when using Priority Mail Link and need 1-2 business days to process the order. If you are in a bind, please contact us prior to placing your order.
All orders will have a tracking number and will be updated to your order once shipped.
INTERNATIONAL IMPORTANT NOTE: It is the buyers responsibility for payment of all Customs duty taxes and fees for their purchase. Customers are responsible for their country laws and restrictions. If the customer refuses their package because they do not want to pay customs taxes and fees, or customs refuses delivery due to restrictions, no refunds or replacement/exchange of product is granted-no exceptions.
Note: It is illegal to ask the seller to lower the value of your package to avoid Duty tax.
MAYAS GEMS ask that international customers allow 2-4 weeks for delivery time and Holidays can take longer, We are not responsible for Customs delays.
Payments are accepted through PayPal and Etsy Direct check out..
Credit cards can also be used on Paypal without signing up for a paypal account, Here is detailed information on using your credit card through PayPal- Scroll to the bottom: http://www.etsy.com/storque/how-to/how-to-pay-with-a-credit-card-and-create-a-paypal-account-746/ Please make all payments through ETSY. If you need to arrange for alternate payment methods, please send us a note and we will do our best to accommodate your request.
Returns & exchanges
As Always, your satisfaction is guaranteed and we want you to be a happy customer!
MAYAS GEMS goes to great lengths to make sure that all items are given an accurate description and size.
RETURNS: Please convo us before returning any items. No returns are accepted unless it is authorized by CONVO request. We accept returns within 14 days in the original unused condition. Refund is ALWAYS LESS the shipping fees. It is the customers responsibility to pay for any return shipping with tracking. All postage due will be returned to the sender. Customer should insure all return packages for their protection. MAYAS GEMS is not responsible for returns that are lost in the mail.
There will be no refunds on wire, and chain as these are already cut to your order.
We offer wholesale pricing on all items. We are direct importers and are more than willing to discuss wholesale purchases. Just let us know!