>>> Important note re: Shipping for multiple items: The shipping cost shown for your country is for the first item only - the cost is discounted when you buy more than one item. To see costs for multiple items, go to your cart for combined shipping.
• Shipping covers all cost of 'shipping and handling'
I apologize for the confusing way Etsy has chosen to display the shipping costs. Unfortunately Etsy has removed the option to easily see costs.
Shipping And Handling: I want the packages to arrive in perfect condition and they have a long way to travel so my assistant is very careful when she packs your items. We have been left happy comments by customers thanking us for the way our assistant Michiyo packaged their items. At this time, all items will be sent “small package” air mail so tracking is not possible and there is no insurance. Please note that we are not responsible for customs fees nor can we advise about the rules regarding customs fees for any country.
We ship 2-3 times a week. I will email/convo you after I ship your package so you know it is on the way. Just a note: If you place an order on a Thursday or Friday, given the time differences and my schedule, I won't likely be able to send your package until the following Tuesday.
As of May 31st 2008, all orders over $100 will be automatically upgraded to EMS so there will be tracking and insurance. All EMS packages will be sent on Thurdays or Fridays. I will email you the tracking number after I send the package.
We only accept paypal.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
If you don't receive your package after 5 weeks, please email us and together we will work it out.
Is my purchase inclusive of VAT?
No. I am not registered to collect VAT. You, as a buyer, will be responsible for any associated VAT, local taxes and handling charges that are levied by your government or postal service, when your parcel enters the country and goes through customs.