All items will be shipped USPS First-Class Mail or Priority Mail depending on weight. Orders will be shipped within 1-3 business days of paid order. If you are buying several items, you may want us to set up a custom listing to save on shipping. We will be happy to refund any significant overcharges on shipping/mailing costs.
PLEASE make sure your shipping address is correct on your order.
Sisters and Quilters cannot be responsible for lost, stolen, or undeliverable packages. We will be happy to assist you with locating your package by providing all relevant shipping information. If you have delivery issues with your local postal service, it is your responsibility to let us know and purchase insurance.
NOTE Please convo us or add a note to seller during checkout if you would like to add "signature confirmation" or insurance to your order. We will add the additional services to your order.
INTERNATIONAL ORDERS - please note that "package tracking" is sometimes not available beyond US customs for first class or priority mail. This is the trade off for purchasing inexpensive shipping. Also, we are not responsible for any fees incurred through customs. If you would like to add any additional insurance or other mail services, please convo us and we will be happy to assist you. Any additional fees will be added to your order.
CUSTOM FORMS International Customers are responsible for all customs fees/taxes. We are required to mark "merchandise" and the actual amount paid for your merchandise on all custom forms. Please do not ask us to alter this information to lower your custom fees. We are happy to ship your order in multiple packages to lower the purchase amount of each package.
Payment is due at time of purchase. We will hold your order if you wish to send a money order or pay by e-check. We cannot ship until payment has been made.
Special Orders/Custom Listings will be held 24 hours. Please pay ASAP since some of our fabrics sell out quickly. We do not cut the fabric off the bolt until we receive payment.
Returns & exchanges
If there is a problem with your order: Contact us within: 14 days of delivery Ship items back within: 30 days of delivery
Fabric cuts: Refunds and exchanges are not accepted once the fabric has been cut from the bolt. This is a custom order cut. However, if something isn't right with your order or if your fabric is damaged please let us know. Refunds will be issued once items are returned to us. Refunds will not be given for shipping & handling charges unless fabric was damaged. Sale items may not be returned. Because of copyright laws, patterns and books may not be returned.
We don't accept cancellations once we are processing your order. Please contact asap us if you have any problems with your order.
The following items can't be returned or exchanged Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for: Custom cut or personalized orders Perishable products (like food or flowers) Digital downloads Intimate items (for health/hygiene reasons)
Gift Packaging is available with a hand-written card for an additional $3.00 fee. Please send us a convo and let us know what you would like the card to say.