All cookies are made to order and I will get baking as soon as I receive order and I will dispatch as soon as possible. Shipping is 1-2weeks, if you need your order sooner message me before with your exact requirements and I will try to accommodate. ORDERS OVER 100 COOKIES WILL TAKE LONGER TO PRODUCE AND DISPATCH. Please contact me before ordering.
Extras: Add ons please email for details and accurate quote before ordering. personalised satin ribbon from40 pence per cookie
Any shipment under 2kg will be send via Royal Mail. All other items will be shipped via Courier. PLEASE NOTE ALL ORDERS OVER 2KG ADDITIONAL SHIPPING COST WILL APPLY. Please note if you are ordering a multiple items and you wish these to be shipped to a multiple locations ( different addresses) you must upgrade your shipping accordingly. Without correct shipping I will not be able to post your items.
We do not ship in PO BOX address.
All items purchased on Etsy has to be paid up front. If payment is not made I can not confirm your order.
Returns & exchanges
I gladly accept cancellations
Request a cancellation within: 24 hours of purchase
I don't accept returns or exchanges
But please contact me if you have any problems with your order.
Additional return information
Because of a nature of this product I can not accept returns or exchange. If the product was damaged or lost in transport please contact me as soon as possible. Once the order has been paid for I will start work on your cookies and refund is not possible. If you have any questions do not hesitate to contact me.
I am open to Custom orders, as well as wholesale. Please contact me on : Forestcakecrafts[!at] gmail.com