I ship 1-3 business days after payment via USPS both domestically (US) and internationally.
CUSTOM ORDERS - Depending on the item, once a proof is approved and payment made then the shipment of that order will also ship within 1-3 business days in most cases. Custom hand painted items will take 4-6 business days after payment to shipment.
International customs fees and or VAT is not included in the shipping price and is the responsibility of the buyer / receiver.
Payment is due at the time of ordering. Most items are made to order.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 7 days of delivery
Ship items back within: 14 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
All of the items are hand made and unique. I strive to describe each item thoroughly and accurately but we are all human so if the item that you receive is not what you were expecting you may return the item for full refund (item cost plus initial shipping) but the return shipping is up to the buyer. Refund will be issued once the product has arrived back at my studio and the condition is deemed to be the same as when it was initially sold.
ALL SALE ITEMS are non-refundable and cannot be returned. Please ask any questions of these items BEFORE ordering.
Please, before submitting a return contact me and we will see if we can work something out.
If there is a question about color, materials, charms available or custom requests please don't hesitate to ask!
There is no guarantee about the precise color due to different monitors. Slight color variations may exist. I do strive to explain colors as best I can.
Customizing listed items (ie listed monograms or decals):
The monograms or decals that have a silhouette can be (and are designed to be) personalized and does not incur any additional charges (unless otherwise stated within the listing).
Custom Orders (not including any base design already listed):
I accept special requests on a case by case basis. This depends on my workload and if I have the materials available.
If I do not have the materials on hand I can special order it for you and this additional cost will be conveyed to you to be agreed upon before me ordering it. This will delay the production of the final product and thus delay shipment to you.
These unique design requests are charged initially by 1) determining the finished size 2) complexity of the design.
Initial design and up to THREE edits are included in the initial quote. Any additional edits may be charged a $5 fee.
Designing may not start until initial payment is made. If final design is not to your satisfaction then your payment(s) will be refunded back to you and you will not receive the product.
Your unique order and/or edits will be listed as a "Custom Order" on Etsy or invoiced through PayPal using your email address.
If you have any further questions before, during or after a custom request please contact me!