Within three to five business days of ordering our product(s), we will have your package ready to ship out. Please ensure you include your address in the payments process. Overseas insurance is not available from the U.S.Postal Service. Therefore we can't guarantee refunds to orders that cannot be insured.
Payments will be through the Etsy checkout process. Debt cards, and Credit cards are accepted.
Insurance included in shipping cost. If an order cannot be insured we can't guarantee refunds. This is the case for most foreign orders.
Lab report on gem stones are an additional $ 200.00.
This fee must be paid up front to be included in your purchase.
Please ask owner to add fee to your purchase.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
If a refund is requested the customer must return their product to the company via postal services. Returns must be insured. Upon receiving our product in good order we will gladly issue a refund less shipping.
Refunds available up to two weeks after purchase. We can't guarantee refunds if the item cannot be insured.
Include receipt of your purchase.
When mailing product back to Colteri&Co please ensure that you use safe packaging. Use a box, with either Styrofoam or bubble wrap etc, to prevent product(s) being damaged while it's being shipped back to Colteri&Co.
If product(s) is mailed back to be damaged or otherwise altered refunds will not be allowed.
All ring re-sizing is done by your local jeweler. However we can provide a clear ring guard that will reduce a ring by 1 or 2 sizes, at no charge.