All orders are sent out by: UK Residents: 1st Class Recorded Delivery. International Customer: International Sign For. 'signature required on delivery'.
Elizabeth Stone can only ships to the address you entered at time of purchase. It is always the buyers responsibility to enter the correct address the first time.
All international orders are subject to your countries import and VAT taxes and you will most likely need to pay Customs Fees.
Elizabeth Stone accepts PayPal and Bank Transfer as payment. At this time we do not accept Cash as payment.
Payment must be made in full and funds need to have cleared before we can begin to start the process of making your handmade item. If you are having any issues with Payment please do not hesitate to contact us and we will assist you in anyway that we can.
You can cancel your order within 3 Days (72 hours) from time of purchase, this voids the transaction and refunds your order completely. Please contact us via etsy messaging to cancel an order. Please note: After 3 days your order is in production and all cancellation requests will be subject to a 50% restocking fee regardless of reason or personal circumstance. The remaining balance of your order (minus the 50% restocking fee) will be refunded in the original form of payment.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 3 days of delivery
Ship items back within: 7 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
I am happy to accept retuns on Standard Sized, ready made items.
I can not accept returns on any item that is 'Custom Made to Measure'. All custom made sales are final at Elizabeth Stone.
We are an independent design studio and do not share the same return policies you may find at larger corporate chain stores.
Elizabeth Stone guarantees quality of design on all items we create for you in our studio and we take great care to deliver quality made clothing. Due to the custom handmade nature of our designs we do not offer refunds. No exceptions.