Once your package has reached the post office, it is out of my hands.
*I will try to work with you and the postal service should something go wrong in transit but I cannot guarantee any outcomes. Please take this into consideration when purchasing. Should you want a replacement item, you must pay for the item again in addition to shipping costs. --- *Please double check to ensure that your Etsy address is correct upon checkout. I am not responsible for any packages sent to the incorrect address if that is the address listed on your purchase. --- *Multiple items will be shipped together unless you specify otherwise, which I am happy to do. --- *I typically use recycled packaging (reused boxes that are still in good shape) whenever possible. This helps to reduce waste and save you money! I love to pass along the savings to my customers! --- *If you want non-recycled packaging or if this is a gift, please let me know in the comments section of your purchase or send me a direct message so I can make your package look nicer. Marking the item as a gift does not always show up in the Order e-mails that I receive so this designation is not always registered when I package up your item. I am more than happy to make your package look "prettier" if desired, just please be sure to let me know!
Returns & exchanges
I gladly accept returns
Contact me within: 14 days of delivery
Ship items back within: 21 days of delivery
I don't accept exchanges or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
* I strongly encourage you to look closely at the listing before buying. I try to be as specific as possible. However, if you receive an item and are not satisfied, I am willing to work with you. Please reach out via Etsy message! That is the best way to reach me. I would appreciate if you wait to leave a review until the problem can be resolved :)
* Full returns will only be granted if the problem you have with the product was not mentioned in the listing description.
* If there is a spelling error on my part, I am happy to send a corrected replacement. However, if the spelling error was on your part (you sent the wrong spelling) then you will need to purchase another item and a return will not be accepted.
* Custom orders cannot be returned. If there are any errors on my part then I will work to rectify the problem. If you have already approved the design and colors (I will not make anything until this has been done) then I will not offer a refund.
* Please message me for any other circumstances and I will try to work with you. In the absence of an error on my part or inaccurate listing description, you are responsible for all original + return shipping costs.
If you have any questions please don't hesitate to reach out either before or after your purchase!