* RoHS (Removal of Hazardous Substances) restricts the use of the following six substances: 1. Lead (Pb) 2. Mercury (Hg) 3. Cadmium (Cd) 4. Hexavalent chromium (Cr6+) 5. Polybrominated biphenyls (PBB) 6. Polybrominated diphenyl ether (PBDE)
Your order will ship within 2 business days after payment clears. During high volume times (like holidays) orders will be shipped no less than twice weekly. You will receive email notification when your order ships.
Please make sure the address on your Etsy account matches the one on your payment form. If there is a discrepancy, shipping may be delayed until address verification is complete.
If you would like your order to be mailed directly to another address, please include that information in the "Note to Seller" section during your purchase. Shipping is limited to one (1) address per order.
Gift receipts, with no dollar value can be included for any purchase you wish to be shipped to a gift recipient. Please include the name and mailing address of the recipient along with your exact message in the "Note to Seller" section during your purchase and a gift enclosure will be created for you.
Domestic items will be mailed first class using USPS unless you purchase an upgrade.
If you would like to insure your package you will be charged the additional cost. Please contact us prior to payment when requesting additional services like insurance. Once shipped, we assume no liability for delayed, lost or damaged packages. If any item is damaged in shipping, please notify us immediately so an insurance claim can be processed through the carrier. Insurance as well as signature confirmation is included in your domestic shipping cost for orders over US $50.00.
ECO-FRIENDLY PACKAGING Stone Creek Supply is committed to eco-friendly shipping. We firmly believe in recycling and when possible will use recycled/repurposed packing and shipping materials for all orders, with the exception of specified gift deliveries.
CREDIT CARDS and DEBIT CARDS:
Credit cards as well as debit cards that have a credit card logo on their face are accepted through Etsy's direct checkout option.
PayPal is available for those that wish to use it. You can also pay through PayPal as a guest using your credit card if you prefer this method. You may set up a free Paypal account at www.paypal.com.
We offer gift certificates for sale in our store and we also accept Etsy Gift Certificates.
Returns & exchanges
We honor a 7 day return policy. Contact us for a Return Authorization Number as ALL returns must have a Return Authorization number to be processed. Any purchase returned to Stone Creek Suppy without an RA number will not be processed, nor will it be returned to you.
Our return policy allows you to return items to us at no charge if we misrepresented the item or shipped the wrong item and you return the item in its complete original packaging with a valid RA number.
Returns will also be honored if you simply change your mind and no longer want your purchase. In the rare event that this happens you must return the item in its complete original packaging with a valid RA number. If a return is initiated due to this option, you will be responsible for all shipping fees incurred and a 15% restocking fee. Refunds will not be given for consumer damage.
If your insured item was damaged during shipping, the carrier assumes responsibility. Claims must be made immediately and all procedures followed to enable reimbursement. In the event that damage occurs to insured items during shipping, keep all original packaging materials, including the label, and contact us immediately. USPS pays all insurance claims to the buyer and U_PIC insurance claims are paid to Stone Creek Supply, as we are the seller. With U-PIC claims, upon receipt of payment we will then reimburse you, the customer.
In the event that an item is returned to us undeliverable by the carrier, we will convo the purchaser. It is the responsibility of the purchaser to provide the correct address upon purchase. If an item needs to be shipped again to a corrected or new address, it is the responsibility of the purchaser to pay the additional shipping and handling. In the event that we receive an item returned by the carrier, and after 90 days have not heard from the purchaser, the item will be returned to inventory and no refund will be given as we do not have the facility to retain these items indefinitely.
CUSTOM ORDER POLICY: Custom order quantity requests are welcomed. Simply convo us for bulk pricing.
COUPON POLICY: Stone Creek Supply offers coupons and discounts during certain holidays and events as well as a discount for return customers. Please note that all coupon codes and discount codes must be applied to your order at check-out or they are not valid for use. Stone Creek Supply will not apply coupons and discounts retroactively (i.e., after your transaction is complete and your order has shipped).
All items and designs, with the exception of our vintage finds, are hand assembled using a combination of handmade and commercial components.
All finished items and designs displayed within this online store are the intellectual property of Stone Creek Supply. The text here-in and photographs of the items in question can be reproduced for promotional purposes only, and must be credited to Stone Creek Supply.
Thank you for choosing to shop with us. Please feel free to contact us with any questions, concerns, suggestions or comments.