All items are shipped within three working days of purchase.
Every purchase made from Susan Hayward Vintage is covered by shipping or postal insurance.
I am always happy to reserve items. If no payment or communication has been received after 2 days on reserve, the item will be made available.
I will review offers and accept layaway on all items over £100, so just drop me a line if you would like this service.
An initial deposit of 30% will be required and the balance due to be paid within 8 weeks. Please note I am unable to refund on layaway items.
Returns & exchanges
I gladly accept exchanges
Contact me within: 3 days of delivery
Ship items back within: 7 days of delivery
I don't accept returns or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
I want you to be happy with your purchase, but if you do need to return an item this is a guideline concerning my policy :
A vintage item is undoubtedly going to show signs of wear, it is part of its charm and something we as vintage lovers will expect. I will always strive to mention anything at all however minor, but sometimes, very rarely, but sometimes, something may escape my eagle eye. if this should ever happen and I make an error on listing the item, with regards to the measurement or condition stated then please contact me.
I will not accept a return for items that do not fit, or if you have changed your mind. All of my items are listed with accurate measurements so please read them carefully before buying. I am always very happy to provide any additional information including more measurements if you should need them, ask away.
A refund can only be offered on goods returned in the exact condition received.
Please make sure you send any items back to me with a tracking number to ensure you have a record of the return. Shipping and handling charges are non-refundable and all items purchased using store credit are final.
Additional Policies and FAQs
Susan Hayward Vintage, sells only genuine vintage clothing from the 1900's to 1970's. My clothing is at least 50 years old, some are almost 100. Owning a piece of quality vintage is in my opinion a great privilege.
Each garment is selected individually, on condition, wearability and style. Nevertheless, they have had a previous life before they arrive here and it is very rare to find an unworn piece, they do exist but are in the minority.
These beauties have stood the test of time because they were made to last and because a woman in the past loved and cared for them, they wanted their clothes to remain in good condition, appearance was very important.
I do my utmost to tell you the about any flaws I note, as I want you to love the piece when you receive it as much as the original owner did, and I want you to visit me again.
The most important factor in buying is sizing....size really matters. Refer to the measurements in the description to give you a better guide as to whether the beautiful items you fall in love with will actually fit you, never be afraid to ask for more information..I am here to help you get it right. . These garments have character, elegance and charm, they have had a previous life, they are part of history, from a time when dressing well was simply good manners.
Once you have been introduced to the style of the past there will be no going back.