We are proud to be a small family owned business so please allow 24-48 hours to process your orders once placed.
*****NOTE*****If you ask for faster shipping in a conversation...PLEASE remind us at checkout when the order is needed.
We then ship MOST live items Monday thru Wednesday and more when the temps are cooler outside. Non living items will ship all week Monday thru Friday after the 24-48 hour processing time. We ship items many times faster than that but please do allow that time as stated.
What this means is if you place an order for Live Moss on a Wednesday afternoon....it may NOT ship till Monday the next week. Contact us for orders you need right away so to be sure you get in time.
Yes I do combine the shipping. You will always pay for the highest shipping item first then the shipping that says if shipped with another item will take over. My soil is very heavy so you pay the standard shipping first (even if ordered with another item that is less shipping like small rocks etc) and then if you order another bag of soil it is the shipped with another price and so on.
*****NOTE***** Due to the constant changes of postal and other shipping carrier fees...some listings may still need additional shipping fees added if that listing has for whatever reason not been updated with the correct shipping charges. If there is more needed to ship your item I will contact you to see if you want to pay the extra or for me to just cancel the order. I appreciate your understanding in this matter.
******International orders******* I Can ship almost anything that is NOT ALIVE. Contact me if interested in those items with your total order for pricing.
However if for whatever reasons customs does take the item I am not responsible to send any refunds, I try to ship only those items they have on their list but sometimes even larger orders of the moss allowed(PRESERVED) may be stopped for an extra quarantine charge.
I do welcome checks (please allow 10 days to clear)and money orders. If a custom order is not paid for within 3 days I will cancel the listing unless other arrangements have been made.
Get a friend or loved one a Gift Card. Yes I take those too! http://www.etsy.com/help/article/3087?ref=help_search_result
Returns & exchanges
If you place an order and then for whatever reason cancel it or return to sender or it is returned for any reason as undeliverable by mail..you may incur a 15% restocking fee on it.
ORDERS SHIPPED:You MUST contact me within 24 hours of your purchase if there is anything wrong with it. Live Moss & Plants are shipped alive and guaranteed to be alive upon arrival. Please know that I give you instructions on them and they are also available on my web site included on our business card with your order. I will not be held responsible if you end up killing your live plants due to anything that you may or may not do correctly. My plants are shipped healthy and I want you to be happy with them.
*******Items returned from the post office*********
If your items are returned to me via post office because they either attempted to deliver to your house or you did not pick up from the post office in a timely manner....I can not be responsible for this. I will reship your package to you after I see if the items are still alive and undamaged...but I will have to charge you POSTAGE ONLY to reship.
Postage only means that I may not have to charge as much because of (handling fees) which is the packing contents box etc. which varies on each item. I will contact you with what this fee is before I ship.
***INTERNATIONAL ORDERS***** I can NOT ship live moss or plants outside the USA. I have shipped my PRESERVED NON LIVING moss to Canada with no troubles and I have shipped also to other countries like Australia spain great Britain etc. 99% of the time there is NO issue...but I have had 1 or 2 that will still be quarantined for whatever reason. Because of this please note that I CAN NOT refund $$ back to you if this happens. I try to be as fair as I can but please understand.
***NOTE**** If you do NOT want the item reshipped (ie. item not broken you just do not want at all) and want just a refund...there may be a restocking fee of 15% to cover cost incurred in the original transaction. I WILL NOT refund the original shipping cost or the cost for you to ship item back in most cases other than broken glass or dead plants then I will look at each situation individually.
CLEARANCE items are just that they state what they are and are NOT eligible for ANY KIND of refund.
Thank you for your understanding in these matters. I want to work with you the best I can in these matters so please keep in touch. All this helps me to keep my cost as well as shipping cost down for all to enjoy.
Custom Orders are always welcomed and I enjoy them very much! If you live outside the USA contact me about shipping charges please. I DO NOT ship live items outside the USA because of Customs. Return of any custom order could result in a Restocking fee from 15 to 50 percent.