MOST items ship within 24 hours. Obviously if you're ordering a custom item we will have to have time to create it but we'll be happy to let you know prior to purchase if you're on a deadline. We ship Mon.-Fri. via UPS or USPS Priority (and sometimes USPS ground depending on package size/weight and distance). They pick up from our shop (which is here on our acreage) every M-F. We're on a first-name basis with our drivers and they go above and beyond for US so that we can do the same for YOU. We upload tracking numbers to etsy upon shipping. We will ship international but because of the variety and size/weight of the different items we sell we simply ask international buyers to contact us for an accurate ship quote. We'll get back to you FAST and we'll revise the listing with the quoted price if you want it.
We're Easy with payments. We offer every payment method that etsy allows! We just ask that if there's going to be a delay in payment over a few days....shoot us a message so we can make a note it it. Texas buyers pay sales tax (sorry....we sell in Texas and they require it of us)
Returns & exchanges
I gladly accept exchanges and cancellations
Contact me within: 7 days of delivery
Ship items back within: 14 days of delivery
Request a cancellation within: 1 hour of purchase
I don't accept returns
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
We refund or replace all DOA's 100%. We WANT happy customers. We provide VERY detailed pictures and descriptions.
That said, we don't refund for "changed my mind". In THOSE cases we're happy to offer you a credit (MINUS OUR original cost to ship to you) for an alternate item.
Free shipping items will have original shipping and fees deducted in the event we DO make an exception to our return policy.