The delivery period is the one indicated in each article and it will begin to count from the day the payment is received. The shipping address will be that provided in the Etsy account. Any tax or duty is the responsibility of the buyer.
Once the purchase is made and the payment verified, the order is sent.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
The user will have a maximum period of ten 10 business days from the delivery of the product to cancel, totally or partially, the purchase of the product, in accordance with the applicable legislation. Once the term of ten 10 business days has ended, no refunds will be accepted for withdrawal of product purchases. The user will not have the right to desist in the cases established in the regulations that are applicable and, especially, with an enunciative and non-limiting character, in the following cases: products made according to the user's specifications or clearly personified. For reasons of hygiene, we do not return items or intimate items. In the event of abandoning the purchase of a product, the following requirements must be met: 1) The product must be in the same condition in which it was delivered and must keep the instructions, documentation, accessories and, insofar as possible, its original packaging and labeling. 2) The return must be made using the same box or envelope used in the delivery or, failing that, in a similar format that guarantees the return of the products in perfect condition. 3) A copy of the proof of purchase and the delivery note of the products must be included in the package, where the products returned and the reason for the return are also marked. If the reason for the return is not attributable to L'Atelier Nedi González, the user will assume the cost of return shipping.
When making a purchase, it is assumed that the buyer accepts the conditions of use and sale.
All items have a 21% VAT included.
The actual colors of the items may vary from the photo, depending on the configuration of your computer screen.