I try to keep the shipping costs as low as possible, that's why I can't give you a tracking number.
A note for international customers: Below you will find a shipping specification of the cost in the store FAQ. Depending on your order, you may be asked to pay more due to Etsy limited shipping parameters. Any surpluses are repaid ASAP.
International customers: Sometimes you will overpay the shipping costs (ordering more items) this is due to Etsy, where it isn't possible to calculate shipping cost by weight. Therefore I will always pay back any overpaid shipping costs!
Shipping costs EU1: €9,80
Shipping costs EU2: €12,60
The rest of the world: €18,20
Orders are shipped by the Dutch PostNL. The largest postservice in the Netherlands.
International shipment can take up to 30 days. Sometimes it can take up to 8 weeks. It's inconvenient, but normal. Some Countries charge additional fees on imported good, the buyer is responsible for all those fees. Please inquire with your postal or customs official to find more info.
Verzending en ontvangst binnen Nederland duurt meestal maximaal een paar werkdagen.
Orders will be shipped in 3-5 working days.
If you have any problems with receiving your order, please contact me and I will help you.
I accept payment by credit card or Paypal.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 3 days of delivery
Ship items back within: 14 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
The Crafting Cactus is not responsible for package damage by the post service.
If there are any problems with your order, or if you're unhappy for an other reason please contact me within 3 days of receipt. Returned or exchanged items must be in their original (shipped/package) condition. I will refund the item but if you want to return your product shipment costs are on your own account.
Please contact me if there are problems with your order!
I sell fabric per meter. It can happen that you will get a bit more or a bit less. But it will never be less then 95 cm! This is due to the fact that elastic fabric for example stretches a bit so cutting it exactly to 1 meter is a bit hard.
The handdyed yarns in my shop are all unique and unrepeatable. The yarns are dyed with a non-toxic dye on a acid base.
The yarn is multiply times soaked after dying to wash out any 'bleed'. I can't give a 100% guarantee that the yarn will not bleed anymore while washing, therefore always wash your yarn separate (best with some vinegar). Wash the wool never above 30 degrees Celsius. I find the best wool washing method to wash it gentle by hand with some special wool wash.
Colors of articles in my shop can be slightly different in real life than seen on your computer screen. All shop items are from a smoke-free house. There's a cat (but she will never be in the room with the shop items..imagine the disasters that would happen...)