Once shipped most domestic orders take anywhere from 2 to 5 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary and can take anywhere from 2+ weeks.
What if my package gets lost in the mail?
While that is unlikely, insurance is available at your request. It is not included in the price, so you will have to pay extra. Insurance ensures that if your package doesn't arrive or is damaged, the USPS will refund the full amount you paid.
How do I pay for my order? Is it secure?
The Etsy checkout process uses PayPal, one of the most trusted online payment solutions on the web. Because of this, our shop has all the same securities and payment fraud protection as PayPal.com. Before entering any personal credit card information, you will be transferred to PayPal's secure servers. PayPal accepts Visa, Mastercard, Discover and American Express. You may also make payments using your bank account, but this may delay your order.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 3 days of delivery
Ship items back within: 7 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one of the same price.
You can return a product within 7 days of physical receipt of the product.
Any product you return must be in the same condition you received it and in the original packaging and include all tags still attached. Please keep the receipt. Please email me if you have any questions or reservations on an item. Read sizes and information carefully!
Where does this store ship from? Naperville, IL
What if something is wrong with my order?
If you have a problem with an order from this store, please contact the store directly via Etsy messenger OR email us at: Bellasophiacreative@gmail.com. PLEASE CONTACT US FIRST IF YOU FEEL INCLINED TO LEAVE ANYTHING BUT POSITIVE FEEDBACK; If you're not 100% happy with your item, contact us and we will work out a solution to make sure you have a great experience shopping here at Bella+Sophia Creative