♡♡♡ Please send us your phone number for shipping purpose and make sure your address is correct and in English! ♡♡♡
We will mail items within 1-21 working days (processing time) after payment has been processed.
Custom logos and custom orders processing time is 3-6 weeks.
We ship twice a week, Monday and Thursday.
Please note that when you order EMS or FedEx - rush shipping method, that doesn't include the processing time. we will do our best to send it as fast as we can.
We are shipping world wide. Our standard shipping method is International Registered Airmail service. It should normally take between 5-10 business days to arrive, but please note that occasionally delivery may take up to 21 days, especially during the holiday season.
*** Shipping to USA***- We are now shipping via Flying Cargo, standard shipping take between 5-10 business days, delivery will be with USPS
Please note that you need to sign for the delivered item, so make sure that you'd be available in the address you chose.
In any case, please note that delivery times with standard shipping are not guaranteed and delays are possible. These is rare, and may sometimes be due to incorrect/incomplete/non-current addresses. To minimize this possibility, please make sure to correctly fill in your current and complete mailing address when ordering.
Expedited Shipping - If you would like your parcel to get there much faster, you may also want to consider adding EMS expedited shipping to your order, or FedEx express. (please choose the OVER 200$ shipping option if your order total is higher then 200$) EMS is a guaranteed 4-7 business day delivery service which cost $25USD to if you're in the US, or $26USD/$29USD/$40USD in other countries and regions. Fed Ex express is a guaranteed 2-4 business day delivery service which cost $39USD world wide. Fed Ex overnight is cost 100$ please contact us if you want to choose that.
♡ IMPORTANT ♡ International customers are responsible for customs fees, taxes (VAT), and duties incurred by their country of residence. For more info see: Duty Calculator www.dutycalculator.com
We accept payments through Paypal.
Returns & exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation within: 12 hours of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Questions about your order?
Please contact me if you have any problems with your order.
Additional return information
We will refund or replace an item if you are not 100% satisfied with it within 14 days after receipt of the goods, simply return the item in unused condition. You are also welcome to exchange with another item from my store, if that is your desire - or for future store credit. It's your choice.
All the return costs are on the hand of the customer, if not decided differently by us.
* Please take note that when ordering raw brass parts, returns for stains won't be acceptable. Brass metal tends to oxidize over time and gain an antique look just as silver does, and on flat surfaces it might look stained because of the color difference.
***Please take note that there is no refund on custom orders!***
- If you ordered a custom order that was already put to work, refund is unacceptable in any case. If you are not 100% happy with the result we will redo pieces you are not satisfied with, upon once we receive them back from you, we will cover your standard mail shipping costs. - If a design you sent didn't turn out as expected because of the graphic file we received, we won't be able to refund you.
Goldie - (Galit Eden) Nachlat Binyamin 70 - #23 Tel Aviv 6610203 Israel
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