All items are carefully wrapped and packaged with new recycled material and ship in bubble mailer envelop. Shipped within 1-3 business days.
--- USA orders --- - orders shipped by First Class or Priority (if purchased) - insurance available and highly suggested - convo us for insurance
We are in Niagara Area in Canada. All USA orders are shipped from Niagara Falls, New York via USPS with tracking - first class mail without insurance. If you want to insure your package, please contact us. We ship confirmed orders within 1-3 business days. You will be able to track your package 1-2 business days after it is shipped. Your package will take 3-5 business days to reach you. Contact us if you want Priority shipping or faster shipping. It is VERY IMPORTANT that buyers understand we can only accept return items to a Canadian address, please read return policy.
In order to guarantee your package delivery or refund for your missing package, you must purchase insurance. USPS provides options for insurance. If you did not purchase insurance, you cannot claim again USPS, and we are not responsible for missing packages after it is shipped.
-- Canada orders -- - shipped by Canada Post - insurance available and highly suggested - convo us for insurance
-- International orders -- - shipped by USPS 1st Class, does not include full tracking/insurance, e-delivery confirmation in SOME countries only, 1-6 weeks for delivery - convo us for Express Mail that includes tracking + insurance - orders over $150.00 must be upgraded to Tracked Package that provide full tracking
For purchase via etsy direct check out, if you choose to ship with only 1st class mail without insurance or full tracking, you have agreed to accept the risk of your package being delayed or missing, we are not responsible of your package arrival, lost or stolen packages.
All International orders purchase via paypal require full tracking. We are not able to ship without tracking. due to different rates on total amount purchased and for different countries, we will send shipping invoice for your country. Please convo us for tracking. Orders purchased via paypal without full tracking will be canceled.
****IMPORTANT**** We do not have access or control once your package is shipped. There are rare but possible incidents that may occur while your package is in transit: - Wrong address in etsy (we ship to etsy address and not responsible if its wrong ) - Customs delays - mother nature (snow can caused delays)
Shipping both ways (purchase and return) are responsibility of buyers. All Shipping fees does not include insurance, if you like to cover against loss and or damage, please contact us for the insurance coverage.
Shipping Delivery Times: Canada : 3 to 6 business days USA: 5-10 business days International: 1-3 business weeks (some countries with tracking)
Buyers are responsible for any and all duty and tax if applicable.
Shipping cost includes postage, wrapping material, boxes, bubble wrap, bubble mailer, stationary plus the cost of transporting the parcel to NY for posting.
Orders Paid by echeck will be shipped after echeck is cleared.
We accept Etsy Direct Checkout (all major credit card) and Paypal.
Orders purchase via Paypal required insurance and full tracking that buyers are responsible for purchasing.
If you pay via paypal by echeck, please ensure payment is cleared, if payment canceled, your order / orders will be canceled without notice from us. We will not contact buyer of payment canceled (act of buyer or paypal) if we are not notified by buyer.
Custom listings will be processed via Etsy Direct Checkout only.
Returns & exchanges
I gladly accept returns
Contact me within: 5 days of delivery
Ship items back within: 7 days of delivery
I don't accept exchanges or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
Your satisfaction is guaranteed!!
You can return any unused items. Return shipping is PAID BY BUYERS.
To complete a refund, BUYERS MUST: - purchase items through Etsy Direct Check - wait for package to arrive, we do not refund packages in transit - send us a convo within 7 days of receiving items - keep item in unused condition and in original, or similar packaging
We do not accept returns for: - used items, beads or pearls on 1/2 or full strand is considered used if you remove them from the strand. We have tags on pearl and bead strands, we only accept return if our tag is still on the strands - earrings/ear post items due to hygiene reasons - stamped products - final sale items - Custom Listings - cut chains/chains by foot - items returned to us by UPS, DHL, Fedex - customers who did not convo us to inform us of return - return requests beyond 7 days of receipt
After we receive the returned items: - we will issue refund less shipping cost and 10% restocking fee - we do not apply discount coupons after purchases if buyer did not apply to purchase
Final sale items: No return and refund for FINAL SALE items, we still guarantee the items are not damaged, we cannot guarantee if you like the colors, shape or personal expectations.
****IMPORTANT**** We will provide a Canadian Return address for all buyers. Items must be returned to the Canadian return address provided.
All order purchase via paypal cancel before we ship will cost 0.30 by paypal, this fees will not be refunded.
Out of stock items that are purchased will be refunded. We apologize in advance if this happens, we try to keep everything stocked as much as possible.
We accept return products for refund less shipping and handling. See return policy.
We do not exchange for any items due to complicated administrations.
Your reserved or custom listings will be deactivated after 48 hours.
Its is very important that you communicate with me via Etsy and not my personal email address. Since all transactions are done via Etsy, I will answer all convo in Etsy as soon as I can.
We hope to build great business relationships with all our valuable customers, we sincerely hope that your buying experience with TerraFinds in Etsy an excellent one, please feel free to convo me with any questions regarding products and our shop.
We deserve the right to cancel and refund orders that we are not able to service.