I ship USPS and include insurance where available at no additional cost. If you are purchasing a wide brimmed hat it will be shipped by Parcel Post due to the cost of an over sized box. I can ship by Priority mail upon your request. If you would like expedited shipping contact me prior to purchase. Presently I am shipping every couple of days for ready made items. For custom items it might take longer than one week, please let me know if you need your hat sooner. In case your Paypal and Etsy addresses are different-please tell me which one to ship to! I am sorry but I do not refund shipping fees. My shipping cost includes a handling fee for time spent at the post office, boxes and packages matericals.
------INTERNATIONAL CUSTOMERS PLEASE TAKE NOTE------ Any customs fees, taxes tariffs, duties, etc. that may be incurred at the time of delivery are at the discretion of your country's tax and import regulators. I have no way of calculating how much these fees would be. Should they occur, I am in no way responsible for their execution or payment. For any additional information refer to your local customs agency.
I will not under any circumstances misrepresent your purchase at the time of shipping on the required customs form to avoid possible duty/taxes/VAT.
Refunds for international packages are handled with the same guidelines as ones shipped within the U.S. If you wish to return your purchase because the hat was not what you expected or you mis measured your head and provided me with a incorrect measurement the return shipping cost is on you. If the hat is not what was described, I made an error in sizing a custom made hat or the hat was damaged in transit I will refund the return shipping.
Please follow checkout procedures and pay via PayPal or major credit card. Make sure your Etsy address on the account is accurate. If you want your item shipped to a different address than what is on file you must let me know.. If you would like to pay via e check, please note this in a message to seller. Sales tax will be required on all purchases made within the state of Arizona.
Returns & exchanges
Please report any damages or a failure in package delivery as soon as practical. In case of a insured item, the item will be replaced or refund sent at my discretion. If the item is shipped to another country insurance is "always" included. If you are unhappy for any reason, let me know and we'll make arrangements to exchange your purchase within 7 days of receipt. If an error occurs on my end, I will refund your shipping fees.
WHOLESALE ACCOUNTS: A 20% deposit is required for all wholesale orders with the balance due at time of shipping.