All orders are shipped First-Class Mail via the USPS to the buyer's shipping address in Etsy. Please be sure to make sure this address is correct.
Orders are generally shipped within one week - but may go out beyond this point during very busy times. Please contact us for current shipping times if you need a rush delivery. Domestic orders other than sticker packs include delivery confirmation. Once mailed, we cannot guarantee shipping times for international shipments.
Knot & Bow is not responsible for products damaged or lost in the mail. International customs fees are the responsibility of the buyer. Arrangements for insurance, signature confirmation, or expedited shipping may be made for an additional fee - please convo us with the details of your request and we'll work it out!
Please remember that payment must be made through Paypal directly after your order has been placed. Orders do not ship until payment has been received, and will be cancelled if payment is not received within 48 hours.
Returns & exchanges
It is important to us that you are completely happy with your purchase. If you feel the product you have received is not what you were expecting, we are happy to issue an exchange (shipping costs to be paid by the buyer). If there has been an error on the part of the seller and the product has been grossly misrepresented on Etsy, we will happily issue a refund upon return of the product.
Standard shipments are mailed without insurance, but will happily be purchased at the buyer's request.
Knot & Bow supplies are popular for weddings and events, and we happily invite custom orders.
Please convo us if you have a custom request and we will accommodate your request as soon as possible.