I aim to ship all ready-made items within 1-2 business days of receiving payment. If you request a custom item I will advise you of the expected shipping date before you order.
UK shipping is by Royal Mail First Class, and is usually requires a signature for larger items costing over £20. International shipping is by Royal Mail International Standard. An upgrade to tracked shipping is available at checkout (additional £5) and is highly recommended. Handstitched Heaven is a very small business and so regrettably I can take no responsibility for parcels lost in transit.
I accept payment via Paypal, credit/debit card and Etsy gift cards.
Returns & exchanges
I hope you will be delighted with your Handstitched Heaven purchase, but if you do wish to return an item, please contact me to let me know. Return postage must be covered by you, but I will refund the selling price of the item when I receive it. All items must be returned in original condition and within 7 days of receipt.
Custom orders are welcome, please ask. Note that custom tartan orders in particular will often cost more than the equivalent item in the shop, as I have to make a special order for fabric. Custom orders are usually ready to ship within 2 weeks.