* I ship most days Monday to Friday, to your etsy address....usually last thing in the afternoon. Please make sure your address is up to date...once in the post, I cannot redirect your parcel. Within Australia items will take 2-5 working days to arrive. There have been some recent changes to the Australia Post delivery system and delivery times have increased. International customers may wait up to 17-21 days for delivery.
*Shipping within Australia comes with tracking as standard for parcels.
*International shipping does not come with tracking as standard. Please convo me pre-purchase for a revised shipping quote if you require tracking.
*Mailing quotes do not include insurance. Once your package is in the post I cannot be responsible for goods lost in transit. I will, however, try my best to track down your item. If you require insurance or fast post, please let me know and we can work out a revised shipping rate.
* International sales may incur a customs duty fee which is paid by the buyer...each country has different rules regarding size and value, so for orders of two or more items please be aware that you may have to pay this import fee when picking up your parcel.
Returns & exchanges
Please note I do not refund if you change your mind.
If I have mistakenly shipped the wrong item to you - I will make amends at no cost to you. Please contact me before returning the item.
PHOTOS AND DESCRIPTION Several photos are provided in each listing. Wherever possible multiple skeins of well-matched yarn are photographed together.
To get the truest colour, I photograph using sunlight and provide my best description in text.
Please consider all images and read the description before buying as I do not offer a refund if you change your mind. Additional photos can be provided upon request. Colours may vary from screen to screen. If you are unsure about a colour, try viewing it on another screen or monitor.
I DO NOT DYE BATCHES I list well-matched skeins together in the one listing. For best results and garments I strongly recommend alternating well-matched skeins every row or two.
RANDOM SPOTS AND COLOUR FLASHING OR POOLING Buyers should be aware that hand-dyed yarn can behave in a variety of ways - speckles or spots of colour, uneven dye distribution, and a propensity for colours to pool or flash once knitted if colour repeats are long, or non-random in distribution. For this reason I photograph skeins opened so you can view the colour distribution throughout the skein.
KNOTS If I see a knot in a skein I will mention it in the description.
SKEIN SIZE The weight and meterage can vary moderately from skein to skein. Please ensure that you choose a skein of sufficient meterage to suit your project as it is extremely difficult to make a precise colour match from a subsequent dye bath.
CARE OF YOUR GARMENT Garments made from my hand-dyed yarn should be hand-washed separately in cold water using a gentle wash agent. Dye running is unlikely but may occur.