SHIPPING When you order merchandise from another country, you may be required to pay customs to bring that item into the country, it is your country’s sales tax. We cannot declare your item as a gift, it is illegal. International orders may be subject to duties and/or taxes, they are the responsibility of the customer upon delivery.
Delivery time does not include production time. Please see individual listing for production time.
FREE SHIPPING on all Canadian orders. FREE SHIPPING on all Wall Hangings globally.
Canada: Allow 1-2 weeks for delivery time. United States: Allow 2-3 weeks for delivery time. Everywhere else: Allow 8-12 weeks for delivery time.
As I myself am not employed by any postal service, I cannot guarantee these delivery times. If, for any reason there is a delay or shipping issue, I will do my best to help rectify it, but am not responsible for the item once it has been shipped.
Please make sure that your shipping address is correct. Items with incorrect address will be shipped back to us at a cost and we really want you to receive your awesome package!
Returns & exchanges
I don't accept returns, exchanges, or cancellations
But please contact me if you have any problems with your order.
Additional return information
FIBRE ART: Each item is lovingly made by hand with careful attention to detail. I design my pieces in an organic way therefore there may be "imperfections", because of this there are no refunds due to change of mind.
If you find the item is faulty, please contact me to discuss a solution.
I take care to pack each item very carefully, if the item is damaged during shipping, please contact me to discuss a solution.
WORKSHOPS: Workshops are non-refundable, but I'm happy to accommodate you in a workshop at a later date.