Items shipping to North American destinations will generally arrive within 6-12 business days via Canada Post/USPS surface or air mail. International items will generally take from 6-10 business days and ship via Canada Post air mail, some international items will take 4-6 weeks, in which case you will be informed prior to shipping and given the option to pay for upgraded shipping. Please convo me with any questions.
Upgraded/Expedited shipping is recommended if you require a tracking number or faster shipping times than those previously mentioned. I will gladly price this and arrange it for you. Upgraded/Expedited shipping will required additional funds which is easily done via PayPal after purchase. Please convo or email me and I will give you the details.
Buyers outside Canada are responsible for any & all duties or taxes due. All customs forms will be marked with actual value, not including shipping.
For packaging, it's not fancy, but I use as much recycled material as possible, without scrimping on protecting your purchase. Fragile items are bubble wrapped and packed in newspaper or other cushioning material. Using recycled packaging helps me do my part environmentally and it helps keep shipping costs down. Clothing and soft items are generally shipped in a water/tamper resistant heavy duty poly mailer envelope.
If the address on your Etsy account/profile differs from the one given on your PayPal account items will be shipped to the address on your Etsy account. Please convo me if you have different shipping instructions.
I accept payment via PayPal and all major credit cards via PayPal, payment is due upon purchase/adding item to cart.
Purchased items ship within three business days of purchase date.
Please feel free to contact me with any questions about an item, I am always happy to reply.
Waiting for pay day? I will hold an item for up to 7 days with a deposit of 20% or $10, (whichever is greater) in case you need a little time to round up the funds :) Remaining balance must be paid in full within 7 days of deposit or you forfeit the deposit. (Serious buyers only please, a good feedback rating is required.)
Returns & exchanges
I gladly accept exchanges
Contact me within: 3 days of delivery
Ship items back within: 7 days of delivery
I don't accept returns or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
Exchanges: You may exchange regularly priced clothing and shoes for a store credit within 3 days of receiving them if they do not fit you.
Please note,*** Discounted with Coupon Items, Sale Items, Lingerie, Jewelry, Housewares, Patterns, Perfume and Cosmetic items are Final Sale Items and there are no returns or exchanges allowed on these items.***
For items eligible for return please contact me via email or convo on Etsy to arrange the return before you mail/ship the return item. Return shipping must be paid for by the buyer. You will receive a store credit for the original cost of the item (not including shipping), which will be issued upon my receipt of the exchanged item. Items must be returned clean, unworn and in the same condition as they were sent out. Items returned that have been worn will forfeit the credit/exchange agreement.
Refunds: Refunds will only be given if an item has been grossly misrepresented, or if a significant flaw was overlooked. If this is the case, please email or convo me immediately so I can correct the situation. Refunds must be requested and item(s) returned within 3 days of you receiving the item.
Damage: If there has been damage to your purchase in shipping please contact/convo me within so we can sort it out and discuss a solution. All items are insured by shipper up to $100 value unless otherwise indicated, and additional insurance is always recommended with items over $100. I am always happy to arrange this for you.
Note about Sizing* Please use the measurements provided in vintage garment and footwear descriptions to ensure a good fit. Marked sizes in vintage clothing are not consistent with contemporary sizing and generally fit smaller and this why detailed measurements are provided in the listings. I recommend measuring a good fitting garment of your own for bust, waist and and hip measurement, (lay the garment flat, measure and double that amount). This will give you a good basis for comparing your own measurements to the ones provided in the listing and ensuring a good fit. Please feel free to convo me with any questions about measurements and fit.
Digital Vintage Patterns
Listed digital vintage patterns to the best of my knowledge, are in the public domain, with expired copyrights and are no longer in print. Because these patterns have been restored/re-presented by Quince Vintage, they are therefore now held in copyright by this shop.
Pattern purchase(s) are limited to your personal use only. Please do not copy, share or sell them.
Fair Use: Use of digital vintage patterns purchased from this shop are limited to the making of garments for your own use, for resale, or gifts. Please be courteous and direct people to this shop for their own copies of patterns.
Should you purchase this pattern for the purpose of knitting the garment for your own handmade shop I would be happy to include a photo of your finished garment in my listing and direct those wishing to purchase one to your shop.