Items will be shipped via Registered Mail from PosMalaysia with tracking number within 2-9 working days after payment is made. Items are shipped to your Etsy address provided at checkout. Please message me if you'd like to ship to another address. It takes around 1-4 weeks for delivery normally. Please be patient for some unexpected delay such as local custom, holidays and etc.
** Please note that I cannot be held responsible if your address provide wrongly.
** Any import duties, customs fees or vat taxes are the responsibility of the buyer.
I accept payment through PayPal.
** Bank transfers accepted for Malaysian buyer. Please message me for more details.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 3 days of delivery
Ship items back within: 7 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Intimate items (for health/hygiene reasons)
Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
PLEASE MESSAGE ME FIRST if you have any issues or concerns after receive your parcel. I will be happy to clarify and resolve issues you may have regarding the item.
All sales are final unless wrong item sent. Please contact me within 3 days of receiving your parcel if your item damaged. A picture of defective item is required. Any exchange/replacement subject to availability of the same item/material.
** Please note that the return shipping cost are the buyer responsibility and original shipping cost are non-refundable.
** Colors of actual product might appear slightly different from pictures due to lighting of photography and viewing on different monitor/screen. The pictures are taken in close up to show the details and do not indicate the size or scale.