First I want to thank so much for your purchase. I hope that what you bought will be exactly what you were looking for.
I try to ship within 2 days of completed payment, but I have listed that shipment is within 3-5 days due to health reasons and taking care of family. Thank you for your understanding.
I have a couple of things that I need to know: 1) What is your address? 2) Does your address match your Paypal address? 3) Is this purchase a gift? If so please send me the name of the special someone so I can label the box with there name and write them a nice card from you.
If you are ordering from within the U.S., your order will be shipped via Priority Mail with Delivery Confirmation. When your order ships, I will provide you with tracking number so you can track your package online. If you want Insurance, please let me know and I can set that up for an additional fee!
If you are located outside the USA! Your order will ship via International First Class Mail or International Priority-whichever is the least expensive. I will write you to let you know when that your purchase has been shipped. If you want Insurance, please let me know and I can set that up for an additional fee!
International Buyers: The United States Postal Service has "ever changing" shipping rates so I will not be able to keep-up with each change. PLEASE CONTACT ME for Shipping Rates to Your country and I will get back to you quickly with the costs.
PLEASE convo me if requesting insurance BEFORE paying with Paypal I must change the receipt. Convo me to save the item till I change the postage.
Over Seas insurance MUST be requested BY YOU due to the HIGH cost; I can not be responsible for any misplaced items by the Post Office. THANK YOU FOR UNDERSTANDING.
Please pay or mail payment within 2 days of purchase or leave a message to ask about holding an item for delayed payment.
Paypal: If you are paying via PayPal, you must complete payment on PayPal.com before I can ship the item. The only thing you will need to know is my email address: email@example.com
Please make sure that the shipping address listed in your Etsy account matches the shipping address in your PayPal profile. If they do not match, I will send package to the SHIPPING address listed. ............................................. Personal check-Money Order: Please contact me first if you would like to pay with personal check or money order. ............................................ Layaway: I do occasionally give this option to people who are having a hard time making the whole payment at once on the larger orders or the more expensive items. If you decide that this is you, please contact me, and I will give you detailed information on how to go about doing this.
Returns & exchanges
Any returns will be for an error in description only but, please, let me know of any problems you may have. I wish for you to be happy with your purchase and am willing to work with you to fix any problems.
Any custom orders will need information from you as to measurements, etc. I will get with you on what exactly what the needs are. 50% of total is due before I will even start a special order. Another 25% is due when you get the pictures of your order and the final 25% is due before shipment.