Your order generally will be shipped within 24-48 business hours, INCLUDING Saturdays via China Postal Registered airmail with Tracking No. provided. There’s a confirmation email will be sent to your ETSY account.
We only ship to the address you registered in ETSY unless you require to the different place. Please inform us while you make the order by leaving message in the COMMENTS section or email us directly.
Please ensure the correct address is updated on your ETSY account to avoid incorrect shipment and returns.
*Delivery time*: US: average 10 to 25 business days. UK, CANADA, AUSTRALIA: average 15-30 business days. EU / NEAR-MIDDLE EAST: average 15-35 business days.
Time is varies by destination country and international customs. Such as the high traffic times, bad weather conditions, insufficient airplane carriers, very remote areas, the shipping time can even be longer. It’s out of our control after the package dispatch.
We are not responsible for delays caused by couriers or customs - local delays or at your destination.
*Urgent Shipment*: We also provide International Express delivery with DHL which normally you will receive the order within 3 to 5 business days. Please contact us before making a payment of the order, and provide us your contact phone No. as it requires in the waybill. An additional invoice of shipping fee will be sent to your PayPal account.
We accept payment via PayPal only.
Once payment clears, orders are immediately in processing status. Once the order has already been processed and shipped, we are unable to honor a refund for any amount. All sales are final.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
We hope you will be completely satisfied with any product purchased from icreating.
However, if there is a problem with your merchandise, please let us know. For special cases, the item(s) can be returned for refund of total item amount within 14 days with unused and in original condition. Kindly notice that the shipping fee is not refundable.
If you have any questions or concerns, please feel free to contact us directly. We would like to keep open communication and ensure each customer to be happy with their purchases.
Customer feedback is very important to me. If you enjoyed your interaction and love the items you received from icreating.
Please kindly leave your feedback and comments, it will be greatly appreciated.