You will receive 24 1" (25mm) rimmed buttons engraved with the text of your choice
If you have a custom logo:
Our first preference is an .EPS (vector) file. If you have one, please email it to us at orders[@!]rememberwynn.com. If you do not have a vector file, we can accept .JPG, .PNG and .PDF. They can be sent either in an Etsy convo or emailed to the email mentioned previously. We do prefer them to be black and white and they must be at least 300DPI and as large as possible. We have to convert everything to vector to make your order, which is why we require such a high quality .JPG. If you're unsure if it'll work, please send us a convo.
If you do not have a custom logo:
Please complete all items below to be sure we have all of the information we need so your order will process faster. If you'd like to browse clip art, you can visit www.yourartpages.com or www.clker.com (black and white images only please).
Items we will need from you:
✓ Logo (if you have one, if not skip to next step)
✓ Requested Text (if logo, skip to next step)
✓ Hole size (standard or knitter)
✓ Hole orientation (horizontal or vertical)
✓ Text orientation (curved or straight)
✓ Font (font list attached in last photo)
TURN AROUND TIME:
After purchase is made, we will get you a digital mock up within 2 BUSINESS days. We respond to convos very regularly Mon-Fri. However, we do have families, so we tend to take the weekends slow to spend time with them, so please be understanding and patient over the weekend. Once we have your approval of the mock up, we will ship within 7 business days.
****Please note that all of our wooden products are natural and come with no finishing or water sealants. Therefore, we do not recommend putting in the washing machine or dryer without any treatment on your behalf, because wood is very porous and can warp, swell and even break with some pressure when exposed to water for a prolonged period of time. We also do not recommend wooden buttons if you are using them to hold a lot of weight, as they can break.****
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Shipping & policies
We ship all packages through USPS to the US and internationally as well. All of our listings are set up with first class mail. However, if you need priority mail or priority express mail, please let us know and we will create you a custom listing to purchase from. Here are the shipping timeframes to US customers only:
First Class: 2-5 days
Priority: 1-3 days
Express: Overnight-1 day
***These are not guaranteed by us. These are just averages posted through USPS to give you a general idea of expected time for delivery. Once your package leaves our shop, it is out of our control how fast it gets to you.***
For international orders, shipping timeframes widely vary. International orders have a long way to travel and have to go through customs, which can sometimes add a delay. International orders have made their trip as fast as a little over a week and as long as a little over a month. There is no way to predict how long it takes. We allow up to 6 weeks for international deliveries via First Class Mail before we start to get concerned. At that point, if a package has not been delivered, we will refund the purchase amount or make another order and reship.
Insurance is available upon request before checkout.
Once packages are shipped, you should receive a notification via e-mail to your provided e-mail address during checkout, which should include tracking information, etc. However, if you don't receive this information let us know and we will send it to you.
Standard shipping does not include any tracking information. International tracking shipping can be quite pricey, but we can set that up for you if you request. If you're interested, just let us know and we will quote you depending on your order. Many countries charge VAT/tax fees if product price is over a certain amount. We have nothing to do with this and are not responsible for additional fees once items are delivered. You can find your countries tax/import fees and percentages on the web.
If you are international customer, please do not ask us to falsify custom documents. We will NOT mark a package as gift when it is fact merchandise. It is a federal offense here and punishable by fines and/or jail time. You are responsible for all taxes and duties that may be charged by your country on imported goods from The United States of America.
Preferred payment method is via PayPal or direct checkout. However, we will accept a personal check or money orders. Please note that if you use a money order, personal check, or PayPal's eCheck checkout, your order will not go into our 7 day shipping queue until payment has cleared.
Sorry Tennessee neighbors, but we must charge TN sales tax for items shipping to TN.
Returns & exchanges
We only offer refunds if an item you receive is not as described or incorrect. If you receive an item that you are not happy with, you must be able to provide us with a photo of the issue at hand. We will decide at that point whether a refund is needed. We also will replace any items that may be damaged or incorrect. We can refund an international order if it has not been delivered in 6 weeks. Our goal is to make each customer happy with their items, so we will do our very best to be understanding and work with you to get you what you need.
Turn around time:
Our turn around time all depends on fast communication between both parties. Our ordering process for custom orders typically involves messaging/emailing, mock ups, photo samples (if custom ultrasuede), any adjustments necessary and finally fulfilling the order. This process can take a little bit of time the first go around, but we put a lot of time and attention into every custom order to make sure it's perfect. This process averages two weeks, but can go faster or longer depending on correspondence back and forth, difficulty of logos, etc.
If you have a reorder, your order will go straight to queue from your purchase date and we will ship within 7 business days.
Ready to ship items ship on our next shipment day, which is typically no more than 5 days.
We do NOT bump any order ahead of another. We work as quickly as possible.
Discounts & custom requests:
We offer bulk discounts on most of our items. If you have a custom request, please let us know ahead of time and we can create you a custom listing with combined shipping to purchase from. We do keep all previous orders on file for future re-orders.
We have access to all clip art at www.yourartpages.com. You can browse through hundreds of clip art images that we have rights to use. We also have several other images that are too many to list. If you have a special clip art request, please ask us if you don't see anything you like. We do have a font list, but if you have a specific font just let us know. We will not violate any obvious copyrights, so please don't ask. We cannot copyright things for you. If you want certain things copyrighted, that is your responsibility.
Logos: We can use your own logo if you have one. You can attach it via convo after purchase, or email it to awynn73 [!@] yahoo.com. If you provide us with your own logo, we absolutely will not use it (or any parts of it) on any other customer's order. If we create a logo for you with a certain font and clip art image, we cannot guarantee that someone else won't have a similar one. All of our clip art and fonts are available to all of our customers equally unless you are able to provide us with a design of your own.
Advice on new designs/ideas: Please respect others' work. Please don’t send photos of others' works as examples of what you would like made. You wouldn’t want someone to do the same of your work. If you had items made previously by someone else and would like me to make more of that item, which would be just fine as long as the design is yours and wouldn’t violate previous maker’s rights.
We are NOT responsible for the following:
---Any misprints that you approved. If you have a typo during checkout and do not notice it in our mock ups or photo samples until you have it in hand, we will NOT refund or remake the items for you. Please look at our samples very closely. That is why we provide them for you.
---Any copyright violation that YOU do. We simply use your artwork provided under the assumption that you have abided by all copyright laws. It is not our responsibility to look into every logo/image to make sure it's legal.