Once payment has hit my PayPal account, I will ship via USPS First Class for charms. Large orders for charms that exceed $6.00 in shipping costs will ship priority and overage refunded. Insurance - $1.80 - (not guaranteed otherwise - see below) Priority Shipping is available as a separate listing for an additional $4.50
Canada & Mexico - $11.45 All other countries - $13.45
If you need it quicker, I can ship overnight but will need to verify actual cost and insurance have been paid beforehand.
Payment must be received within 24 hours or the item will be relisted.
Taxes are charged for Illinois customers only.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
I will refund or exchange any piece (minus my shipping cost) within the first 7 days of receipt - no questions asked except for custom-made pieces (see Additional Info). A DELIGHTED and SATISFIED customer is my NUMBER ONE goal!
I do not offer refunds for shipping errors (i.e. getting lost or damaged in the mail), which is why I always recommend adding insurance. If you don't insure and want it repaired, then you must ship it back and accept a $5.00 reship cost plus the additional cost of damaged item components. Hence the reason for insuring all purchases!
A 50% deposit is required for all custom pieces at the time of order, and the remainder is due at shipping. Any changes (with no additional fees) must be made within 24 hours of deposit. I will, however, always try to work out any changes if I can.