PREPARATION TIME prior to shipment: 2 to 5 business days after the payment has been received.
DELIVERY TIME estimated excluding preparation time:
- Canada: 3 - 10 business days from marked shipped date - USA: 7 - 14 business days from marked shipped date - International: 14 - 28 business days from marked shipped date
* Please expect delivery delays during major holidays.
Please note that it is NOT our responsibility for the delivery delays once the parcel arrives in your country. It is tricky to calculate how long your country customs will hold your parcel and release it to you. Holiday period delays and customs delays are beyond my control, so I sincerely seek your understanding and patience.
EXPRESS MAIL SERVICE: Are you in a hurry?
Please convo me for express mail service.
I ship orders to your Etsy shipping address; however if you would like to send your order to a different address from the one on Etsy, please let me know in the 'note section' at check-out.
We are located in Vancouver, Canada
For some US and international orders, we use a service that brings my orders to Blaine, WA, USA from Vancouver, Canada to use United States Postal Service. This service is faster than using Canada Post.
For Canadian orders, we use Canada post mostly. However, we will send heavy multiple orders via United States Postal Service for affordable shipping cost.
SHIPPING COST includes:
Postage, packaging materials & handling charges
RETURNED OR UNCLAIMED PARCEL
15% restocking & handling fees will be deducted due to returned or unclaimed parcel. This includes cases of an incorrect address provided by you and of the unclaimed parcel by you. Therefore, please respond to your post office asap if they leave you a pick-up note. The original shipping fee is not refundable.
If you cancel your order before shipment, $2.5 cancellation fee will be deducted from your full payment. For multiple orders, $3 will be deducted.
Once your order has been shipped out, NO cancellation is possible.
International buyers are responsible for all customs and sales taxes/fees associated with receiving items from my Etsy shop.
The quality of all orders are thoroughly checked by me before being shipped.
Paypal is my preferred method of payment.
If you do not have PayPal, you can pay via credit card without having an account. Simply click on the paypal icon at the checkout and then choose your credit card preference. Please follow this link to make payment with a credit card: http://www.etsy.com/storque/how-to/how-to-pay-with-a-credit-card-and-create-a-paypal-account-746/
Returns & exchanges
I gladly accept returns
Contact me within: 7 days of delivery
Ship items back within: 14 days of delivery
I don't accept exchanges or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.