time Times vary depending achievements of the period, see "expeditions" to the current time. This time is given for guidance only and may vary depending on my workload. Holidays and Sundays are not included in the time specified. Custom orders require a period slightly longer depending on what is required and whether to order materials. For urgent orders, please contact me!
Transport and shipping The shipping costs are specified on the website Etsy - if Colissimo against signature (e choice recommended in the shipping profile on Etsy) for which a fee will be charged The jewelery is beautifully packaged in pouches 5 €. The jewelry is sent in letter max in letters Colissimo simple tracking or colissimo recommended to the customer's request or for orders above 100 € order. For other countries, contact me. The hand delivery is possible at my home You will receive an email from ALM platform upon shipment of your jewelry.
Terms of delivery Jewelry is shipped to the address on the order form and supplied by the client. The customer is notified by mail of the date of shipment of the order (can also find information by logging into your account). In case of delay of more than 72 hours, compared to the shipping date, you should check with your post office that the package is pending and we report the delay by email. We will contact the post office to start an investigation. A post survey can take up to 21 days from the start date of the survey. If during this time, the parcel is found, it will immediately re-routed to your home (most cases). If, however, the package is not found at the end of the 21 days of investigation, the Post considers the package as lost. It is only then that you consider compensation have provided only that the post does not make both the delivery of the parcel. Jewelry is mailed. The company Ewavende Jewelry can not be held responsible for any delay in delivery, damage or loss of packages due to the carrier. For all packages not approved or unclaimed and returned to the company Ewavende Jewelry, the return postage will be paid by the customer. The customer is responsible for checking the condition of the packaging to delivery and will report the losses due to the carrier on the delivery form "handwritten reserves" accompanied by the signature of the customer. The customer must confirm this problem to the carrier and the company Jewelry Ewavende within two business days. If package arrived open, damaged or re stuck in the mail, the client must establish a pv make spoliation factor.
availability The jewelry is available in stocks of materials for their achievements. The company Ewavende Jewelry reserves the right to modify its collections at any time and without notice. In case of unavailability of jewelry ordered, the customer will be informed at the earliest. He will have the opportunity to cancel the order and request a refund or request an exchange of equivalents jewelry. If unable to return, the company Ewavende Jewelry reserves the right to cancel the order and refund all monies paid within 30 days maximum. The corporate responsibility Jewelry Ewavende not be engaged in case of unavailability and can not give right to damages.
Payment method Settlement is due with order. You have different payment options: * Cash by money order * Secure payment by credit card via Etsy * Payment by check payable to Christelle attach a copy of the order to your payment Jewelry remain the property of the company Ewavende until full payment of the order.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 21 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
Right of withdrawal Our jewelry is made with the utmost care and we strive to give you complete satisfaction. However, if despite the attention and care applied to your order, you were not satisfied upon receipt, in accordance with the law of the consumer code, you have a period of 14 days from the receipt of your jewelry for return. A written request must be made by mail to ewavende [! At] yahoo.fr. A photo of the jewelry will be sent to us by email to check the condition of them. They will be either exchanged or refunded as per your request. Postage and shipping rush order are not refundable. Return costs are your responsibility. Enclose a stamped envelope with your address for reimbursement for orders paid by check. The jewelry must be returned in their original packaging and accompanied by the corresponding invoice. If your order included a gift, it must be returned. All jewelry incomplete, damaged or soiled will not be returned or exchanged. The jewelry will be refunded or exchanged within a maximum period of 30 days. For hygiene purposes, jewelry skin and earrings can not be returned or exchanged. The right of withdrawal does not apply to jewelry custom tailored or customized to your specifications, L.121-20-2 Article 3 of the Consumer Code. If an error on the order form (address, colors, or other measures ...) return charges and expenses of manpower which would require new jewelry or modification thereof, shall be your responsibility. If our error, the cost will be our responsibility.
Force Majeure: The corporate responsibility Ewavende can not be held in the case of force majeure such as strikes, fires, natural disasters, bad wording of the delivery address due to the customer service failures of the post office or other transportation carriers, that list is not exhaustive.
issue: In case of dispute and failing settlement the Commercial Court of PAU has exclusive jurisdiction regardless of the place of delivery.
Return Policy: You can return your purchase (not worn out and special order), within 7 days and in good quality packaging. We recommend that you send it back under Colissimo with recommended or add extra insurance to cover you in case of problems during transport. Refunds will be made by credit card or Paypal payment on receipt of goods (excluding shipping costs borne by the buyer). Caution: If the creations arrive damaged or if they get lost, refund will not be possible.