Your items are carefully packed, well padded, and clearly marked FRAGILE. Even so, it is always possible that damage may occur during shipping. (See REFUND policy.)
PLEASE NOTE: Priority upgrades are NOT AVAILABLE for International ship!
ON LARGE ORDERS, WE HIGHLY RECOMMEND INSURANCE!
Within the United States: If you want insurance, please let us know. It is easy to arrange, and highly recommended on large amounts or high ticket items. We will do a special listing for that cost before shipping your item, or, if you let us know before purchase, it can be included in your original price. The item will go out after all costs are paid. This is non-refundable, once your item is shipped.
Shipment outside the United States: IF any type of insurance is available, it may be expensive. Please ask and one of us will gladly check your country and let you know availability and price. We will do a special listing for the extra costs before shipping your item, and the item will go out after all costs are paid. This is non-refundable, once your item is shipped.
IF YOUR COUNTRY FORBIDS GEMSTONE SHIPMENT, we have to refund. No other choice. Our deepest apologies, but none of us want to disobey the law and suffer any unpleasant consequences!
Please remember that you have 5 days to pick up reserves. All payments are taken through PayPal or the Shop Payment Account here on Etsy.
Returns & exchanges
I personally inspect the stones at packaging. We will happily refund any item when it is returned to our office IN ITS ORIGINAL CONDITION. You have a generous TWO WEEKS to check your package after you receive it.
WE SIMPLY CANNOT BE RESPONSIBLE FOR ANY UNINSURED PACKAGES THAT ARE LOST OR DAMAGED. Every package is tracked (thank you, USPS!) and clearly marked FRAGILE. Despite this, it is possible, though unlikely, that damage may occur.
This is strictly a site for WHOLE STRANDS. This is how the girls and I can offer such excellent prices here that compete easily with many bead shops. Also, watch for coupons!
We hope you have a wonderful time roving through our gems! Please contact us for any help you may need.
LAYAWAY: If I create a layaway for you, please keep in mind that the payments are not refundable.