I ship using FEDEX. They are totally reliable and expedient. HOWEVER...ONCE THE COOKIES LEAVE MY BAKERY, I WILL NOT BE RESPONSIBLE FOR ANY DAMAGE OR LATE DELIVERIES. I use Fed Ex's shipping time calendars and time quotes, and take the utmost care in making sure that your order is shipped so that you receive your treats in time for your event. Each package is insured with Fed ex, and should there be a problem, I will assist you in filing a claim with Fed ex.
Shipping charges may change if you have an extra-large order, or if you need expedited shipping, or if you are on the West Coast. Quotes for these circumstances will be determined on your specific situation and location. ***Due to my New England location, the West Coast states usually require 5 days to ship, and possibly a slightly higher shipping rate, even if I use priority USPS mail***
I also will not ship cookies packed in decorative bags. They are simply not enough protection for my liking! I do provide cellophane bags and ribbon for an additional cost as noted in the listings. ($4/ dozen)
Please know that in doing my part on being 'green', I RECYCLE and REUSE shipping boxes as much as possible. So you may receive a box that was previously used, or may even be turned inside out. NOTHING RECYCLED EVER TOUCHES THE COOKIES. If you happen to be within driving distance, you may pick up for free!
I accept Pay Pal in order to expedite your order so that you may receive the freshest cookies and treats.
Returns & exchanges
I pack each cookie individually and very carefully, in bakery paper and bubble wrap. Then, in a box within another box! I use clean, recycled boxes. This saves both of us shipping and handling costs, as well as helping preserve the environment! Nothing recycled ever touches the cookies!! Once the cookies leave my hands, I cannot be responsible for anything that happens during transit. If you have a damaged box and damaged cookies upon arrival, I will help you file a claim through FEDEX, if that was the method of shipping used. I can not be responsible for goods damaged in transit, or due to the recipient not being available at the time of delivery, or due to the packages being left outdoors in warm temperatures. All items are baked to order which means all items are final sale.
I welcome custom orders! I can turn lots of ideas into delicious treats! Just let me know what's on your mind, how much you need, etc. Just because it's listed in a certain description or quantity does not limit your options. I'm open to suggestions!