Many of my items are handmade (with love) and orders may take a few days to be processed and shipped. Most orders ship out in the standard3 -5 business days. I do my absolute best to ship our orders as promptly as possible, but please don't hesitate to 'convo' me with any questions! If you are in a special rush, please let me know and we will do our best to accommodate you.
INVOICES: I do not send an invoice with your packages, so if you need one ETSY has a nice feature that you can use. Just go to your Purchases and you will be able to print out an invoice there.
*RUSH* processing and delivery is available for a fee ie: if I have to upgrade to priority mail.
All domestic transactions will ship within 3 - 5 business days after payment has posted. I go to the Post Office twice a week, Monday and Thursday or Friday.
International Customers please note: Your postage price on the listing is only an estimate. I keep the postage price as low as possible. If the postage is underestimated you will be billed for the remaining amout through Paypal. Additional postage must be paid prior to my shipping items.
TRACKING: There is no way of tracking international packages once they leave US territory.
SHIPPING TIME: Please allow at least 4 weeks for package arrival.
International buyers are responsible for all duty fees associated with shipping to their respective countries.
Homestead Treasures is not responsible for lost domestic or overseas shipments.
PLEASE NOTE! Orders are not considered "Lost" in transit until the following amount of time has passed: Domestic (U.S): 21 days past shipping date International: 45 days past shipping date International ITALY: 60 days past shipping date
If your Etsy and PayPal shipping addresses do not match, please let me know when ordering which address to ship to.
Contact me if you would like to upgrade to Priority mail or purchase insurance.
Insurance is upon request by the buyer. It is your responsibility if package is lost or damaged without insurance.
You do NOT need a Paypal account to pay by credit card! Choose the Paypal option during checkout. After you submit your order, click the "pay now" button. Scroll down and you will see the option to pay with credit or debit card without having to sign up for a Paypal account. YOUR EMMEDIATE PAYMENT AFTER PURCHASE IS MUCH APPRECIATED. However, ORDERS AND RESEVED LISTINGS that are not paid within one week (without any attempt to contact me), will be canceled.
USA Customers: Postal Money Orders, and Cashiers Checks are accepted. Personal Checks are accepted as well. Your personal check must clear your bank before your order is sent out...usually takes 5 business days. International Customers: Paypal only or credit cards.
Need help with making your first etsy purchase? Here is a link for a step by step guide: http://help.etsy.com/app/answers/detail/a_id/245/session/L3NpZC9INTZueW9jaw%3D%3D
Returns & exchanges
Customer satisfaction is my number one priority. I am easy to work with and want happy customers. If for some reason you are not satisfied or have any concerns regarding your purchase please do not hesitate to contact me before posting any negative or neutral feedback. If a negative has been given or a case opened prior to contacting me so I can make things right, unfortunately I will have to give a negative in return.
If you decide to return an item because it did not meet your expectations I will provide a refund once the item has been returned and is in the same condition in which it was sent. Initial shipping cost will not be refunded and return shipping is the buyer's responsibility.
Some of my flowers are sold wholesale. NO OTHER ITEMS ARE SOLD WHOLESALE or at a reduction. There are times that I have sales and a Coupon Code will be available.
All Reserve Listings must be paid within 3 days. After that time laps the Listing will be removed.