Nearly all orders ship the day after payment is received. Allow a little extra time for personalized or custom items. (Please see additional policies on those items below.) To keep things simple and secure, I ship USPS First Class with Delivery Confirmation for a flat rate of $3, or USPS Priority for $8. International orders also ship for $8. Additional items on the same order ship free. Your item will arrive in a padded mailer, nicely packaged in a gift box. If you would like to purchase insurance please contact me and I will gladly adjust the listing for you.
Checkout is an easy process; either through direct checkout or using a Paypal account. As always, if you have any questions please feel free to ask.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 21 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
I genuinely want you to love your purchase! If you are not happy with your item, please contact me within 14 days and we will work out a solution to your satisfaction- exchange, reworking the piece, or refund. Personalized/custom items are non-returnable but I will make every possible effort to ensure you are happy with the piece. Please see that policy section for more information.
-Personalized and custom items... These pieces are made to order, created to your specifications. Engraved items are usually completed and shipped within 2-3 days. Please allow 1-2 weeks for custom items. If you need it faster, contact me- depending on my schedule, I may be able to create it sooner. Altered or customized designs may take a little longer, depending on the complexity. I will make every effort to make sure special orders are exactly as you wish, but there may be a fee involved if the piece must be redone. (Unless I've made a mistake, of course!)
*Copyright on all original designs and photographs held by the artist. Thank you!*