If you would rather have a silver or gold colored chain with one of your necklaces, simply add this upgrade! Be sure to choose your preferred color before adding to your cart. This can also be purchased separately; you are not required to buy a necklace.
Chains feature a matching lobster clasp closure and unless specified I will send and 18 inch (46cm) chain. If you would like another size let me know and I will make another size just for you! For the price tag I will go up to 25 inches (63cm). If you are looking for a length beyond that send me a convo and I'll create a listing for you.
Type of chain may vary slightly from photo depending on what is in stock at the time of your order.
***Please note, these are NOT sterling silver or real gold chains. They are a nice alternative with the look of silver/gold without the higher price!***
Shipping will typically be done within 3-5 business days of payment being received. I will send a confirmation after receiving payment notifying you of your shipment/upcoming shipment. I will let you know the ship to address I have, so if that is incorrect, be sure to respond as soon as possible so I can make changes. If there is a tracking number, I will send that as well. I normally ship USPS First Class - if you would like expedited shipping, send me a convo and I will get special rates for you.
PayPal and major credit cards through PayPal (see link for how to: https://www.etsy.com/help/article/224).
Credit cards directly through Etsy's "Direct Checkout" feature.
Returns & exchanges
Polymer clay can be very delicate so shipping is done with great care. If for some reason the item arrives broken, please contact me as soon as possible and we can work out either a repair or getting you a new piece.
If a small piece falls off or breaks cleanly, it can easily be repaired with a small amount of super glue (I know I have done that a few times after dropping or mishandling a piece!). Luckily, such repairs are usually not even noticeable after its glued back.
If you are looking to return a non-damaged item, the buyer must pay return shipping costs. Your purchase price minus shipping will be refunded via Paypal upon receiving the returned item in original condition.
Refund requests for non-damaged items must be made within 14 days of receiving your item. Please contact me through Etsy to make your return request: http://www.etsy.com/convo_new.php?to_username=Noviel
If you have any questions about an item, your order, or have a custom item you would like to request, feel free to contact me at any time. I check my messages often and will do my best to get back to you in a timely manner as I know how important your time is!
* * * Custom Orders * * *
I can and do take custom orders, just click on the "request custom order" or convo me with your idea. I will let you know if it sounds feasible and will instruct you to send me details like like size, colors, due date, ect, and even reference pictures if you have any. Once the details are sorted out I will quote you a price and payment will be due in advance. I will keep you up to date on the progress of your item and send you shipping and tracking info accordingly.
These may take up to an extra week to ship, depending on the level of difficulty or customization. If the item is made and just needs a name added, it shouldn't take more time, but if I need to make a special color or change, extra time and care will be taken with each item.
* * * Coupon Codes/Discounts * * *
Each order sent will include coupon codes for loyal customers. Check out my Facebook page as well for FB fan codes and all the latest pieces I'm working on before they make it to Etsy!