***Important Please Note***
CLEAR, ROSE, FUSCHIA, AMETHYST Dark Purple, and JET Black colour buttons come with shank/loop at the back which will be cut off to make it flatback like the rest of colors. Thus for these 4 color buttons ONLY, you will see the little leftover marking/stump of shank at the back. If you prefer to have the shank/loop intact (i.e. do not remove/cut off the shanks), please let us know at "Note to Seller" during checkout.
-FRB-011 Colour Combo Flatback Crystal Rhinestone (20 pieces)-
You're free to choose the colour & quantity mixture of the buttons. You may indicate the colour and quantity of your choice to make up the 20pcs set. If there is no indication of your colour choice at checkout, we will ship out based on the colour combo of our standard set as described below.
Condition: Brand New
Diameter: ~ 15mm (0.6")
Color: silver/antique silver frame, crystal rhinestone (clear & coloured). Actual button colour may have slight variation from pictures due to photo resolution etc.
Material: Metal frame, glass crystal rhinestones. These are pronged metal frame setting, so the stones are not glued on the frame.
Back: Flat or with shanks for some of the colors as indicated above
Set: 20 pieces
Our standard set will EXCLUDE the 'Clear' color buttons (i.e. 2 piece each of the remaining 10 available colors to make up 20pcs total).
***NOTE: The colour choices are based on FIRST COME FIRST SERVE basis and WHILE STOCK LAST. We reserve the right to cancel or request for amendment in the event that certain colour doesn't have your requested quantity in stock.***
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Shipping & policies
♥ SHIPPING ♥
• Orders will be shipped within 48 hours (exclude weekend/public holidays)
• Auto-Upgrade to Courier (either via FedEx or DHL) when the TOTAL SHIPPING FEE shown in cart is equal or > US$35. Please note that this is for total shipping fee value, NOT the total items order value. This offer excludes but not limited to the following countries:
- Saudi Arabia
- South Africa
We reserve the rights to cancel the auto-upgrade offer for certain shipment destinations not listed above. Please feel free to contact us for confirmation if you're in doubt whether your shipment will be auto-upgraded to courier.
• STANDARD mail = NON-Registered = Tracking number is NOT available. We will provide proof of shipping but we will not be hold responsible for any lost parcel shipped via STANDARD non-registered mail
• REGISTERED mail = Tracking number is AVAILABLE inside Shipping Notification. There is an option to upgrade to REGISTERED mail (additional $2.50) at drop down menu inside Shopping Cart prior to check out.
• Registered Mail is signature-required and someone needs to be at the delivery address to receive the items from the postman during the delivery hours.
If nobody is there to receive/sign for the registered mail, the postman will leave a notice for you or call you to re-arrange the delivery. Please arrange pick up/collection/re-delivery as soon as possible. If the item or parcel is not collected within certain period of time (typically around 2-4 weeks depending on different countries postal service), it will be auto-returned back to sender. In this case, we could refund the items (less 15% restocking fee + original shipping) or resend the items (with additional shipping fee applicable).
♥ HOW-TO-TRACK-YOUR-PARCEL ♥
• For registered mail, the tracking number will be provided inside the shipping notification email and invoice page
• To check the status of your registered articles, please click on the Tracking Number Link inside your order invoice page at top-right-hand-corner.
♥ ESTIMATED SHIPMENT DURATION ♥
• SINGAPORE: 1-3 business days.
• INTERNATIONAL: 2-6 weeks (excluding public holidays) depending on choice of destination country. Following are some ESTIMATED duration:
* USA/Canada : 2-6 weeks
* Most places in Europe : 1-4 weeks, sometimes up to 6 weeks
* Australia : 1-3 weeks
• For HOLIDAY season postings or any urgent shipping request, please either buffer additional 2-3 weeks on top of the estimated duration or kindly request for upgrade into COURIER service prior to ordering.
The stated shipment duration is just ESTIMATES; it may not be the actual duration experienced. Delivery to destination may be subjected to DELAYS due to security check, customs clearance, festive season, bad weather, strikes, etc. Olifstudio will not be hold responsible for such delay as it's beyond our control.
♥ CUSTOMS/TAXES/VAT (for INTERNATIONAL orders) ♥
The shipping charges exclude custom duties/taxes/VAT that may be incurred by destination countries. Buyers are responsible for these additional charges for custom clearance.
Package might be officially opened up by custom for inspection. Olifstudio will not be hold liable for any lost/damage of items due to the process of custom inspection.
Please prior to ordering, find out the purchase $ limit to be eligible for tax free/waiver for your own country.
Resources regarding custom duties/tax/VAT or you can just google to find out others:
Every country has different limits and conditions, following is some examples (please verify and confirm the $ value, Olifstudio cannot be hold responsible for any inaccuracy). Tax free if purchase is not more than the value indicated:
- Brazil = not more than USD 50
- USA = not more than USD 200
- Canada = not more than CA$ 20
- UK = not more than £18
- Denmark = not more than USD 16
- Norway = not more than NOK 200 (or approx USD 35 may vary depending on exchange rate fluctuation)
- Lithuania = not more than €150 exclude shipping/insurance,....but all import items will still incur 21% VAT
- EU = not more than USD 30
♥ REFUND OF EXTRA SHIPPING FEE ♥
We indicate the shipping charge as estimated amount at time of product listing. Due to the way etsy calculates shipping cost - estimated rates may be different from actual rate. Sometimes it's over and sometimes it's under.
Our actual rate includes shipping/handling charge and packaging material fee.
- When it's overcharged by > $ 1, we will refund the difference.
- When it's undercharged, in general we will not ask for extra fee.
Our shipping rate is always adjusted from time to time to reflect closer value to the actual rate.
♥ PACKAGE RETURNED BACK TO SENDER ♥
Olifstudio will not be hold responsible if package is returned back to us due to:
- Wrong or Incomplete address stated in Etsy Invoice or Paypal
- The parcel is not been collected from post office at destination country after notice card has been left by postman for collection.
If the above happens, we could refund the items (less 15% restocking fee + original shipping) or resend the items (with additional shipping fee applicable).
We accept payment through major credit cards, Paypal, Apple Pay, and many more.
• For eCheque payment via Paypal, it usually takes about 6-8 days for Paypal to clear the cheque. We will wait until cheque is cleared and actual payment is received before posting the purchased items.
• You could purchase WITHOUT having to SIGN UP with Paypal. There is option to check out as Paypal's guest. Just check out as usual, and when the screen shows option of "Don't have a Paypal Account" just click on it. For detailed step, please refer to this link: http://www.etsy.com/help/article/361
• Payment has to be received within 24 hours of purchase, otherwise we will have to cancel the order and item will be relisted.
• You could also refer to the general step-by-step guide to payment through this link: http://www.etsy.com/help_guide_checkout.php
• Etsy's general buying FAQ link:
If you have any problems checking out, please contact us and we will do our best to help you.
Returns & exchanges
YOU MUST EMAIL US FOR RMA (Return Merchandise Authorization) NUMBER & INSTRUCTIONS BEFORE YOU RETURN YOUR ITEM. NO REFUNDS OR EXCHANGES WITHOUT NOTICE. ANY RETURNING PACKAGE WITHOUT RMA NUMBER WILL BE REJECTED.
♥ REGULAR PRICE ITEMS ♥
It's important that you're happy with our product. If for some reason you're not, we'll be glad to provide refund or exchange of another item (after less the original shipping charges and 15% restocking fee)
To ensure good quality, we closely inspect every piece of merchandise prior to packaging and shipping. But occasionally some rhinestones/pearls may have loosened during shipping journey. If there were missing rhinestones/pearls, please inform us, we'll ship to you the replacement stones. However if you would prefer NOT to fix it yourself (using E6000 or Alteco will work), please return the items back to us and we will be glad to exchange/refund.
♥ DAMAGED/FAULTY/WRONG ITEMS: ♥
If for some reason you've received faulty/damaged/wrong item, please take pictures capturing the faulty/damaged/wrong item and email to us, we will analyse prior to exchange/refund. By definition of faulty/damaged, it means the item is beyond repair (for example broken frame) due to our fault. If it's due to loosened/missing rhinestones/pearls, we'll send you the replacement stones. In the case of broken shank/loop, we'll determine and analyse the root cause on case to case basis before any refund/replacement is provided. In some cases, we'll request for the damaged items to be returned to us for refund.
It is highly recommended to send the returned items via registered airmail. We will not be responsible for any loss or damage due to delivery.
To request for a refund/exchange, please notify us within 3 days of receipt of item. We will then assign RMA (Return Merchandise Authorization) number and the return shipping instructions to you. We will only issue the refund once we received back the returned items.
If you've any questions regarding the item you've purchased, please feel free to contact us and we will sort it out.
♥ Made To Order ♥
Made To Order items such as shoeclips are not eligible for exchange/refund as it took us time to handmade the item. If in doubt, please contact us before purchasing.
♥ SALES ITEMS ♥
Sales items are final and therefore not eligible for refund/exchanges.
♥ LOST PARCEL ♥
Only for REGISTERED parcel proven lost by postal service, we will provide either refund (less original shipping fee) or send replacement order. Refund is not applicable for Standard Mail or NON-REGISTERED mail.
**PLEASE NOTE** : We will only issue refund/exchange/resend AFTER we have received OFFICIAL PROOF from postal service regarding lost of the registered article (approx 30days processing time by postal service).
No refund/exchange will be provided due to wrong shipping address provided by buyer.
♥ STOCK AVAILABILITY ♥:
We reserves the right to review and terminate the availability of certain item in our store at any time due to various reasons such as supply/demand, exchange rate, and other factors. So if you find that there is certain design/model no longer listed, but you wish to have it, we may be able to re-stock it with specific terms and conditions. Please convo us.
♥ RESERVED LISTING ♥:
Due to first come first serve basis of our stock, we could only hold reserved items for up to 3 business days.
♥ Can I Pick Different Quantity For Custom Order List? ♥:
For custom order list of quantity LESS THAN the listed quantity, there will be additional 20% surcharge from the unit price of its listing set price.
♥ CUSTOM DESIGN ♥ :
Are you looking for designs we don’t carry in our shop? Just convo us, we love custom work and are always looking for something new to make. And we work closely with our customers to achieve the product that they desire.
♥ FEEDBACK ♥ :
If you have any questions, comments, or issues regarding the item you've purchased, please contact us first to discuss prior to leaving a neutral or negative feedback or paypal dispute. Feel free to contact us and we will sort it out. Customer satisfaction is our priority.
Once you've received the items, please be so kind as to post feedback. Every feedback means a lot to us. :)
♥ CONTACT ♥ :
Should you have any further questions which may or may not be listed above, please feel free to contact us at this email (firstname.lastname@example.org).