We ship First Class mail through the US postal service, or Priority mail when applicable. All shipments come with tracking info. If for some reason, your package has not arrived as expected, please let us know ASAP.
We accept Paypal, Etsy Checkout, and gift cards. Payment is due at the time of purchase.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
We want you to love your purchase. If there is a problem with your order, please notify us within 30 days of receiving it, and we will do our very best to make it right.
We offer custom stitch markers, shawl pins and original patterns. If you are interested in a custom order, please send us a message.
We do not offer custom knit items at this time.
If you are looking for our Recycled Yarns, please visit our main website at: http://twiceshearedsheep.com
WHOLESALE: We love wholesale orders and offer a 50% discount to all wholesale orders of $400 or more ($200 after discount). Wholesale orders can contain any combination of any product in the shop EXCEPT recycled yarns. Payment in full is expected at the time of the order. Please allow 2 weeks for delivery.