Most of my jewellery is made to order, just for you, please allow 5 - 7 days for despatch, if its an emergency let me know and I'll see what I can do - I'll give you an honest answer! If I happen to have the item in stock I'll send it the next working day. I will let you know when I post your jewellery so you can expect it. In the UK if the item is priced £50.00 and over I will ship it Royal Mail Special Delivery, this will arrive before 1pm the next day. Under £50.00 I will use Royal Mail Recorded and Signed For. For all other countries I will ship your item Royal Mail International Tracked and Signed For.
I accept Paypal, credit card using Etsy's direct checkout option. You do not have to be a Paypal member to pay this way. I also take BACS, just email me for my bank details. I can send a Paypal invoice to your email address for custom orders, just email me. Payment must clear before item is shipped.
Returns & exchanges
I gladly accept returns
Contact me within: 5 days of delivery
Ship items back within: 14 days of delivery
I don't accept exchanges or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
It is important to me that you are be totally happy with your jewellery, please contact me if you have any problems, I offer a full refund of the purchase price for items returned within 14 days. Custom orders cannot be refunded. For hygiene reasons earrings cannot be refunded.
I welcome custom orders, if you would like a piece of jewellery personalised do ask me, I will let you know if this is possible.