Your files will be available to download once payment is confirmed. Here's how.
I prefer PayPal but also accept Visa, MasterCard, and Discover . Money Orders and Cashier's Checks made payable to Ugly Duckling Beads are accepted however payment must clear before item is shipped.
*Please do not send personal checks or cash as I will be unable to process your order.
Returns & exchanges
Damaged Items: If your purchase was damaged during shipping or in the creating process--please return your purchase. We will send out new items once your items have been returned.
If you are not satisfied with your purchase for any reason--please contact us. We will do everything in our power to make you a satisfied customer. We do not refund purchases but we will exchange your original item for another item in our listings of the same value.
Refunds (Wholesale): We do not refund wholesale purchases. We will replace purchases that are damaged or that did not meet your preferences. Replacements will only be issued AFTER the originals are shipped back and received.
Please contact us via convo here on etsy or email at email@example.com for more information and pricing.